Technical Writer

At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we’re all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.​

Join us in digitising healthcare!

What’s the opportunity?

The role of Technical Writer is integral to delivering the Telstra Health mission by producing high-quality technical and user documents. This role is instrumental in delivering the Telstra Health mission through providing high quality technical and user documents.

This role will specialise in the writing, editing, formatting and management of key project documentation, creating and managing new templates were necessary.

What are the key accountabilities?

• Prepare key project documentation in accordance with standards, using Telstra Health tools.  
• Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content. 
• Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation. 
• Develop content in alternative media forms for maximum usability, with consistent voice across all documentation. 
• Develop and maintain detailed database of reference materials, including research, usability tests, and design specifications. 
• Evaluate current content and develop innovative methods for improvement. 
• Create and manage new templates where necessary. 
• Provide advice on document preparation based on project requirements and expected audience. 
• Store and manage documentation in the appropriate central repositories. 
• Collaborate with development and support leads to identify documentation repositories, revise and edit, and determine optimal solutions for data compilation and centralized storage. 

About you:

• Significant practical experience in the use of current technical publishing standards and tools  
• Demonstrated experience in, or aptitude for, development of technical information in a software environment. 
• Demonstrated ability to communicate complex information in simple terms, to a variety of audiences. 

What are some of the benefits of the business?

• We believe that flexibility is not a ‘perk’, it’s how we have always worked! We celebrate that flexibility looks different for each of us and support your work-life harmony.
• When you join us you join a team of experts - our team boasts a wealth of skills, expertise and knowledge across a wide range of health and tech areas for you to tap into so there will be plenty to learn and do!

And it doesn’t stop there…

• A free Telstra mobile and plan for eligible employees
• 30% discount on various Telstra products and services
• 16 weeks paid gender-equal parental leave, culture, family and domestic violence leave, as well as the option to purchase additional leave.
• Career break and study assistance
• Ongoing development through various learning programs, access to O’Reilly and LinkedIn Learning and much more
• Free 24/7 professional and confidential support for you and your family
• Employee rewards program that includes discounts on shopping, electronics, gym memberships, movie tickets, health insurance and more

We are passionate about creating an environment that's inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply. Even if you don’t check every box above, we encourage you to apply today or get in touch with us on Recruitment@health.telstra.com  

We are a Circle Back Initiative Employer. We commit to respond to every applicant, and you will hear back from us soon.

Learn more about how Telstra Health is improving lives through digitally-enabled care here.