Clinical Safety Officer - Clinical Excellence

At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we’re all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.​

Join us in digitising healthcare!

What’s the opportunity?

Our team is expanding! We are looking for clinical experts with community based care from Allied Health, Pharmacy or Nursing backgrounds. The Clinical Safety Officer (CSO) has a critical role within Telstra Health as they are responsible for the clinical usability and safe delivery of Telstra Health products and services.

In this role, you will join the Clinical Excellence team to focus on delivering our strategic activities.

Please note, this is a Full Time or part time position (negotiable).

About the role:

Assessment and mitigation of clinical risk:

• The CSO is responsible for identifying clinical risk in any new development or release, practice or policy for Telstra Health products and services.
• Use a systematic approach to gather requirements and analyse digital health solutions to ensure clinical specifications are tested through to production
• Request a simulation demonstration from the engineering team to identify potential safety issues and assess their performance.
• Conduct thorough clinical safety activities to identify potential clinical risk and develop strategies to mitigate these risks across the entire digital health lifecycle from requirements gathering, planning/designing, building, testing and deployment through to business-as-usual support and maintenance. This will include assessments of tenders from potential customers
• Identify and communicate trends and gaps in quality and safety data and outcomes to key stakeholders 
• Provide subject matter expertise to key stakeholders and clinical end-users to address day to day issues relating to clinical safety, quality outcomes and to mitigate risk

Monitoring/evaluating clinical issues and performance:

• The CSO is responsible for a robust reporting system and culture to identify potential clinical issues associated with the use of Telstra Health digital health solutions, in a timely and appropriate manner.
• The CSO will monitor and evaluate the clinical performance of Telstra Health solutions and provide regular reports on safety and effectiveness.
• The CSO is responsible for clinical triage of Jira tickets
• Investigation of clinical incidents and issues
• Contributing to Post Incident Reviews

Providing clinical training and education:

• The CSO will provide training and education to other clinical and non-clinical employees on clinical safety in digital health solutions.
• Facilitate and support education and training of stakeholders in clinical safety, quality improvement and assurance and clinical risk management, as required

Ensuring compliance

• The CSO ensures that the Telstra Health digital health solution being developed complies with all relevant regulatory requirements and standards, within the relevant jurisdiction, domestic and/or international.
• Contribute to reporting to the Telstra Health Clinical Governance Committee

About you:

• Bachelor's degree in a relevant clinical discipline, such as allied health, pharmacy or nursing
• Current or recent registration with AHPRA, or an equivalent body.
• 5 years of relevant experience
• Recency of clinical practice
• Strong knowledge of regulations and standards
• Ability to work independently, and as part of a multidisciplinary technology team

Desirable:

One or more of the following:

• Bachelor degree qualification in an area of digital health OR
• a digital health qualification awarded by a recognised professional organisation (e.g. Fellow/Associate Fellow/CHIA of Australasian Institute of Digital Health (AIDH)
• experience with digital health solutions in a primary care setting an advantage

Why join Telstra Health: 

• We believe that flexibility is not a ‘perk’, it’s how we have always worked! We celebrate that flexibility looks different for each of us and support your work-life harmony.
•  Join us if you find change, a fast paced environment and even some ambiguity thrilling! Our entrepreneurial spirit and genuine desire to make a difference is one of a kind and the work we do is not only meaningful but also exciting and new!
• Holding on to good talent is important to us. We support our exceptional people forge career paths internally. Our People Leaders are committed to continuously enhancing their team members, celebrating successes and identifying growth opportunities.
• If you want to join the incredible team that is helping to solve some of the biggest challenges faced by the health and aged care sector today, we are the right place for you!

And it doesn’t stop there…

• Avenues for growth and stepping into other roles.
• 30% discount on Telstra services including home broadband and post-paid mobiles.
• Free 24/7 professional and confidential support for you and your family through EAP
• Employee rewards program that includes discounts on shopping, gym memberships, movie tickets, health insurance and more 
• Multiple leave options including 16 weeks gender-equal paid parental, family and domestic violence leave, cultural, volunteer, study leave, as well as the option to purchase additional leave. 

We are passionate about creating an environment that's inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply. Even if you don’t check every box above, we encourage you to apply today or get in touch with us on Recruitment@health.telstra.com 

Applications will be assessed and shortlisted as they are received so apply today!

We are a Circle Back Initiative Employer. We commit to respond to every applicant, and you will hear back from us soon.