Telstra Health is the largest Australian-based provider of software products, solutions and platform for care providers in the hospital, health service, pharmacy, and aged and disability care sectors. Our purpose is to improve lives through digitally enabled care for our community.
Telstra Health is proud to work collaboratively with the Australian Government and other specialist partners to deliver the 1800RESPECT service from 1 July, as the national front door for people experiencing, or at risk of experiencing, domestic, family and sexual violence (DFSV), including workplace sexual harassment (WSH).
Our vision, mission and purpose for 1800RESPECT is:
Vision - to achieve a significant reduction across the Australian community in the prevalence and impacts of domestic, family and sexual violence, including workplace sexual harassment - by improving first response processes, national sector integration, service reach and responsiveness to diverse groups; by strengthening community engagement; and by continuous enhancement of staff skills and technology.
Mission - to deliver a free, 24 hours per day, 7 days per week national service that provides information, counselling support and referrals to people experiencing or at risk of domestic, family and sexual violence, including workplace sexual harassment.
Purpose - to provide an accessible, high quality, clinically informed and evidence-based service that meets the diverse needs and complex considerations of individuals seeking support.
About the role:
As Social Media and Marketing Coordinator, you will
- Develop, implement and maintain content plans and relevant digital content for 1800RESPECT channels, including website, social media, apps and more
- Monitor and manage the 1800RESPECT social media channels, as well as media and other general and media enquiries for the service, supporting on responses as required
- Develop and maintain your knowledge of up-to-date inclusive, nuanced language
- Create targeted marketing and messaging frameworks and materials for campaigns, including for events
- Learn and manage technical platforms/systems, including a CMS for editing website content, CRM for stakeholder engagements, and other analytics tools to understand engagement across multiple channels
- Contribute to developing content for Telstra Health channels in support of 1800RESPECT activities, working alongside the Telstra Health Corporate Affairs team as needed
About you
You will be a valued team member in contributing to the successful operation of 1800RESPECT by supporting the Communications and Marketing Adviser and Communications and Media Lead. You will play a key role for Telstra Health’s centralised Corporate Affairs unit, which includes responsibility for government relations, policy, stakeholder engagement, communications, marketing and events activities
To take up this challenge, we are looking for someone with a related tertiary qualification, complemented by experience in using social media and other online platforms (for example, website, mobile applications, intranet, analytics and CRM tools) for nuanced stakeholder communications and engagement. Equally important will be finding someone who is looking to develop their career in an environment that cares for its people and community, with the opportunity to bring energy and creativity to the broader program team dedicated to delivering this critical service.
It is highly favourable to have experience in diversity, inclusion and wellbeing communications and/or working with Aboriginal and Torres Strait Islander peoples, people with lived experience, cultural and linguistically diverse people, LGBTQ+ people and people with disability.
Other key qualities will include a resilient nature and the ability to work in a fast-paced environment with multiple internal and external stakeholders, while balancing competing interests and priorities.
Develop your career at a workplace that cares for its people and community
- You will become part of health care’s digital future, by joining an Australian based digital health organisation with a growing international footprint.
- Free Telstra mobile phone and plan for eligible employees
- Multiple leave options including paid parental, annual, sick, cultural, volunteer, study and pandemic Leave, as well as the option to purchase additional leave
- Flexible Work Policy that includes flexible hours and work from home options
- Free 24/7 professional and confidential support for you and your family via Benestar
- 25% discount on Telstra services including home broadband and post-paid mobiles
- Employee rewards program that includes discounts on shopping, gym memberships, movie tickets, health insurance and more
- A diverse and supportive working environment where you can bring your whole self to work
- Employee representative groups to support diverse employees
- Career development and growth with ongoing free learning courses
We’re passionate about creating an environment that’s inclusive and supportive; a place where everyone can truly be themselves. We know that diversity fosters greater innovation, better customer connection, and helps our people to thrive.
We welcome people of all genders, ages and ethnicities and focus on fairness and opportunity for under-represented groups, including Indigenous communities.
To ensure the safety and wellbeing of our people, this role will require the successful candidates to be vaccinated against Covid-19. Please speak to us if you have any questions about this based on your individual circumstances.
We are a Circle Back Initiative Employer. We commit to respond to every applicant, and you will hear back from us soon.