Service Desk CoordinatorOn-Site

Service Desk Coordinator - Melbourne based

Telstra Health is powering the current drive to connected healthcare in Australia and internationally.

This is a unique opportunity to join an incredible team of experts in health and technology who are helping to solve some of the biggest challenges faced by the health and aged care sector.

You too can help to create the future of healthcare by joining Telstra Health today!

What’s the opportunity?

This role will provide professional support to all Telstra Health internal customer requirements for Level 1 and 2 end-user system support issues, queries and faults. You will be the subject matter expert and provide first line leadership for your team. This role will be based in our Melbourne office and will require you to be onsite.

Major accountabilities include:

• Primary support for On/Off Site, Phone, Portal and Email support to customers for Level 1 and 2 end-user system support issues, queries and faults.
• Secondary support for all On/Off Site, Phone, Portal and Email support to customers for Level 1 and 2 end-user system support issues, queries and faults for any other Telstra Health System
• Document incidents, triage its severity levels, and escalation when necessary
• Follow up with users, provide feedback and resolve problems and incidents to resolution
• Face-to-face support for Telstra Health staff
• Provide an excellent level of customer service to callers, by providing them with appropriate support response and friendly communication in keeping with the Telstra Health ethos
• Please note this role will require NV1.

About you:

You will work well in a team environment, collaborating well with colleagues and customers. Your ‘can-do’ attitude and attention to detail and accuracy will see you go far. Naturally you will have outstanding customer service skills and previous experience Some experience leading a Service Desk Squad.

Your experience in a telephone-based support environment or call logging system and interest in Technology will be highly regarded. 

What are some of the benefits of the business?

•  Join us if you find change, a fast paced environment and even some ambiguity thrilling! Our entrepreneurial spirit and genuine desire to make a difference is one of a kind and the work we do is not only meaningful but also exciting and new!
• Holding on to good talent is important to us. We support our exceptional people forge career paths internally. Our People Leaders are committed to continuously enhancing their team members, celebrating successes and identifying growth opportunities.
• When you join us you join a team of experts - our team boasts a wealth of skills, expertise and knowledge across a wide range of health and tech areas for you to tap into so there will be plenty to learn and do!
• If you want to join the incredible team that is helping to solve some of the biggest challenges faced by the health and aged care sector today, we are the right place for you!

And it doesn’t stop there…

• A free Telstra mobile and plan for eligible employees
• 30% discount on various Telstra products and services
• 16 weeks paid gender-equal parental leave, culture, family and domestic violence leave, as well as the option to purchase additional leave
• Career break and study assistance
• Ongoing development through various learning programs, access to O’Reilly and LinkedIn Learning and much more
• Free 24/7 professional and confidential support for you and your family
• Employee rewards program that includes discounts on shopping, electronics, gym memberships, movie tickets, health insurance and more

We are passionate about creating an environment that's inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply. Even if you don’t check every box above, we encourage you to apply today or get in touch with us on Recruitment@health.telstra.com  

We are a Circle Back Initiative Employer. We commit to respond to every applicant, and you will hear back from us soon.

Learn more about how Telstra Health is improving lives through digitally-enabled care here.