Application Specialist

At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we’re all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.​

Join us in digitising healthcare!

What’s the opportunity?

Acting as a trusted consultant, the Application Specialist supports our clients in the development, implementation and ongoing support post-implementation of Telstra Health's patient billing solution. This incorporates Incident Management, Problem Management and Application Support.

Please note, this role is based in Adelaide or Melbourne.

About the role:

Incident Management

• Coordinating responses to incident reports, minimising negative impacts and restoring service as quickly as possible.
• Ensures that incidents are handled according to agreed procedures.
• Prioritises and diagnoses incidents. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents.
• Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents.

Problem Management

• Managing the life cycle of all problems that have occurred or could occur in delivering a service.
• Initiates and monitors actions to investigate and resolve problems in systems, processes and services.
• Determines problem fixes and remedies.
• Collaborates with others to implement agreed remedies and preventative measures.
• Supports analysis of patterns and trends to improve problem management processes.

Application Support

• Delivering management, technical and administrative services to support and maintain live applications.
• Uses application management software and tools to investigate issues, collect performance statistics and create reports.
• Application configuration on behalf of the clients and provide any relevant documentation as required. 
• Provide Change Management advice and support. 
• Contributes to testing and improving incident management procedures.
• Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures.

Client Collaboration

• Collaborate with new and existing clients in the development of educational documentation and training where required. 
• Undertake a key liaison role in developing a solid and trustworthy relationship with the client (notably finance and billing staff). 
• Provide open communication to ensure all relevant key stakeholders are informed of the progress of project implementation and manage client expectations. 
• Act as a product advisory support internally for Developers, Project Managers or relevant staff. 
• Work with project teams and steering committees to ensure the successful and timely configuration of the product ending the project. The Application Specialist also may be co-opted onto various other committees where required. 
• Participate in business development activities for Telstra Health Hospitals as required including presentations or attending conferences. 

About you:

• An ability to work autonomously
• An ability to work to deadlines and to provide ongoing communication, both internally and to our clients, on the status of support issues
• Excellent written and verbal communication skills
• Knowledge of programming concepts, exposure to databases and data storage
• Completed, or working towards completion of, a relevant graduate degree and or diploma (e.g. Business, Accounting, Information Technology, Health Informatics).

Experience in:

• Incident management
• Problem management
• Application support
• Document configuration and system requirements ensuring that the implemented solution fulfills client requirements
• Experience relating to Hospital Billing.
• Proven knowledge and experience relating to Billing and Accounts Receivable processes and systems.
• Technical skills and experience working with SQL, JavaScript and MS SQL / Oracle databases.

Why join Telstra Health: 

• We believe that flexibility is not a ‘perk’, it’s how we have always worked! We celebrate that flexibility looks different for each of us and support your work-life harmony.
•  Join us if you find change, a fast paced environment and even some ambiguity thrilling! Our entrepreneurial spirit and genuine desire to make a difference is one of a kind and the work we do is not only meaningful but also exciting and new!
• Holding on to good talent is important to us. We support our exceptional people forge career paths internally. Our People Leaders are committed to continuously enhancing their team members, celebrating successes and identifying growth opportunities.
• If you want to join the incredible team that is helping to solve some of the biggest challenges faced by the health and aged care sector today, we are the right place for you!

And it doesn’t stop there…

• Avenues for growth and stepping into other roles.
• 30% discount on Telstra services including home broadband and post-paid mobiles.
• Free 24/7 professional and confidential support for you and your family through EAP
• Employee rewards program that includes discounts on shopping, gym memberships, movie tickets, health insurance and more 
• Multiple leave options including 16 weeks gender-equal paid parental, family and domestic violence leave, cultural, volunteer, study leave, as well as the option to purchase additional leave. 

We are passionate about creating an environment that's inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply. Even if you don’t check every box above, we encourage you to apply today or get in touch with us on Recruitment@health.telstra.com 

Applications will be assessed and shortlisted as they are received so apply today!

We are a Circle Back Initiative Employer. We commit to respond to every applicant, and you will hear back from us soon.