Application Specialist

At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we’re all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.​

We are looking for an Application Specialist to join our team in Adelaide. 

What’s the opportunity?

This role will see you working directly with our clients as well as with our consulting and development teams. You will be presented with new challenges daily and will often have the chance to work on things you have not worked on before. The right person for this role will have the perfect blend of technical skills delivered in a customer focused approach.  

Please note, this role is based in Adelaide.

About the role:

Our Application Specialists are often the first point of contact for our clients when they reach out to us for assistance. Working through support and change requests, you will be required to show exceptional levels of customer service while performing responsibilities that include:

• Troubleshooting technical issues to resolution or escalation when required;
• Designing and documenting solutions delivered as professional services;
• Providing support to users remotely, over the phone and occasionally face to face;
• Supporting patient billing software and the business processes of our clients;
• Working across programming/scripting languages (Javascript, SQL and HTML/XML).

About you:

• An ability to work autonomously
• An ability to work to deadlines and to provide ongoing communication, both internally and to our clients, on the status of support issues
• Excellent written and verbal communication skills
• Knowledge of programming concepts, exposure to databases and data storage
• Completed, or working towards completion of, a relevant graduate degree and or diploma (e.g. Business, Accounting, Information Technology, Health Informatics).

Experience in:

• Experience in Health, Billing and and Accounts Receivable processes an advantage.
• Experience working with SQL, JavaScript and MS SQL / Oracle databases an advantage.
• We also encourage recent graduates or soon-to-be graduates with an IT focus to apply.

Why join Telstra Health: 

• We believe that flexibility is not a ‘perk’, it’s how we have always worked! We celebrate that flexibility looks different for each of us and support your work-life harmony.
•  Join us if you find change, a fast paced environment and even some ambiguity thrilling! Our entrepreneurial spirit and genuine desire to make a difference is one of a kind and the work we do is not only meaningful but also exciting and new!
• Holding on to good talent is important to us. We support our exceptional people forge career paths internally. Our People Leaders are committed to continuously enhancing their team members, celebrating successes and identifying growth opportunities.
• If you want to join the incredible team that is helping to solve some of the biggest challenges faced by the health and aged care sector today, we are the right place for you!

And it doesn’t stop there…

• Avenues for growth and stepping into other roles.
• 30% discount on Telstra services including home broadband and post-paid mobiles.
• Free 24/7 professional and confidential support for you and your family through EAP
• Employee rewards program that includes discounts on shopping, gym memberships, movie tickets, health insurance and more 
• Multiple leave options including 16 weeks gender-equal paid parental, family and domestic violence leave, cultural, volunteer, study leave, as well as the option to purchase additional leave. 

We are passionate about creating an environment that's inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply. Even if you don’t check every box above, we encourage you to apply today or get in touch with us on Recruitment@health.telstra.com 

Applications will be assessed and shortlisted as they are received so apply today!

We are a Circle Back Initiative Employer. We commit to respond to every applicant, and you will hear back from us soon.