Senior UX Designer
At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we’re all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.
Join us in digitising healthcare!
What’s the opportunity?
Reporting to the Global Design & Quality Practice Lead, the Senior UX Designer will design solutions to help realise our vision of improving digital healthcare. The Senior UX Designer will have a solid understanding of business requirements, the product vision and any technical limitations when designing solutions. They are also responsible for gathering customer feedback and translating these into user flows, customer journey maps, wireframes, mock-ups and/or prototypes.
Using agile methodology, the UX Designer partners with product and engineering through the build/learn/iterate framework to continually enhance the product to solve customer pain points.
The Senior UX Designer will have the autonomy and ability to act quite independently from discovery to execution, whilst coaching junior designers by demonstrating a deep understanding of design principles and industry trends.
What can I expect?
Duties and responsibilities:
- Closely partner with assigned squad Product Managers, Tech leads and UI lead to plan and deliver on their roadmaps, having a clear understanding of the product vision and business objectives.
- User Research – collaborate closely with PMs to conceive user research. Conduct research using relevant methodology such as interviews, focus groups, surveys to inform design and product roadmap. Use a pre- defined approach to document the output of the research.
- Voice of Customer – leverage all available means, from existing customer insight channels (sales, on-boarding, customer support) as well as user research to design product solutions that are useful, usable and delightful to our customers. Be the voice of the customer throughout product design discussions.
- Facilitation - lead or help facilitate white-boarding sessions, workshops, and design jams with multidisciplinary teams during product ideation.
- UX artefacts – express your product thinking through Information Architecture, user journeys, personas, wireframes, and interactive prototypes. Design and develop intuitive experiences that can be mapped directly to our customer needs. Optimise for a wide range of devices and interfaces.
- Delivery – uses agile best practices to ensure squad has a clear understanding of the user experience and design, delivering artefacts that align with product requirements and ones that can be used by engineering.
- Contribute to, and helps shape, our Design System (HXUI) to establish consistent design aesthetics throughout the product.
- Educate stakeholders about research principles and the process of driving the integration of UX research data into everyday activities.
About you:
Education & Qualifications
- Tertiary qualification in user interaction, user experience, visual design and/or software development or related field
Skills & Experience
- 5+ years’ experience designing complex solutions for complete digital environments
- A solid grasp of user-centred design and design thinking, planning and conducting user research, user testing, rapid prototyping, and heuristic analysis
- Ability to clearly and effectively communicate design processes, ideas and solutions
- Experience using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design
- Highly skilled in using design software such as Figma or a similar tool
- Highly proficient in wireframing and prototyping
- Has an appreciation of web technologies: HTML, CSS, and browser capabilities
- Up-to-date with the latest UX trends, techniques and technologies
- Soft skills: humble, empathic, willing to accept feedback and offer with kindness, collaborative, problem solver
Bonus if you have
- Experience in the health industry highly regarded.
Please include a copy of your portfolio of work when applying for this role.
What are some of the benefits of the business?
- We believe that flexibility is not a ‘perk’, it’s how we have always worked! We celebrate that flexibility looks different for each of us and support your work-life harmony.
- Holding on to good talent is important to us. We support our exceptional people forge career paths internally. Our People Leaders are committed to continuously enhancing their team members, celebrating successes and identifying growth opportunities.
- When you join us you join a team of experts - our team boasts a wealth of skills, expertise and knowledge across a wide range of health and tech areas for you to tap into so there will be plenty to learn and do!
- If you want to join the incredible team that is helping to solve some of the biggest challenges faced by the health and aged care sector today, we are the right place for you!
And it doesn’t stop there…
- A free Telstra mobile and plan for eligible employees
- 30% discount on various Telstra products and services
- 16 weeks paid gender-equal parental leave, culture, family and domestic violence leave, as well as the option to purchase additional leave
- Career break and study assistance
- Ongoing development through various learning programs, access to O’Reilly and LinkedIn Learning and much more
- Free 24/7 professional and confidential support for you and your family
- Employee rewards program that includes discounts on shopping, electronics, gym memberships, movie tickets, health insurance and more
We are passionate about creating an environment that's inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply. Even if you don’t check every box above, we encourage you to apply today or get in touch with us on Recruitment@health.telstra.com
We are a Circle Back Initiative Employer. We commit to respond to every applicant, and you will hear back from us soon.
Learn more about how Telstra Health is improving lives through digitally-enabled care here.