Client Partner (FleishmanHillard)

Our purpose

Eleven is an award-winning creative PR & Social agency. We create cultural impact for brands by turning ideas up to Eleven through PR, social, influencers, content, activations, partnerships and technology. We are integrated with global full-service communications consultancy, FleishmanHillard and are part of the Omnicom Public Relations Group.

We believe cultural impact can move a business, a service or an industry forward. It can influence government policies. It can shift outdated notions, stereotypes, and behaviours. It can even move the position of a marginalised group in society forward.

We believe there's always a way to turn it up. We lean on culture heavily for inspiration and look for ways to intersect brands with new and emerging cultural narratives.

We nurture and value a restless curiosity, and we never, ever stand still.

Your impact

As the Client Partner, you are a strategic leader, operational driver, and cultural champion. You are the primary client lead and operational anchor, responsible for elevating creative excellence, commercial performance and team cohesion. You are also the Australian conduit to our Centre of Excellence.

This role combines high-level strategic counsel with hands-on operational leadership, ensuring seamless delivery across all divisions

You are the linchpin between Eleven, FleishmanHillard and the client, driving partnership, performance and growth.

Key responsibilities

Strategic Leadership:

• Lead and inspire the team to drive excellence in retainer and project results.
• Oversee creative output, ensuring all work is insight-led, culturally connected, and aligned with client objectives.
• Attend all briefs and key meetings, providing strategic counsel and ensuring alignment with client brand and business goals.
• Ensure overall account performance and KPI's are met and exceeded. Troubleshooting with the division leads should issues arise.
• Lead contact with Fleishman global COE to drive integration and ‘already briefed' mentality.

Client Partnership:

• Possess deep understanding of the client's business, objectives, strategy, competitors, industry sectors and issues. Includes client's partners (i.e. media agencies).
• Build deep, trust-based relationships with senior stakeholders and serve as escalation point to deliver high-level counsel and high standard of client satisfaction across multiple divisions.
• Position Eleven as a strategic partner and trusted advisor to the client.
• Build deep knowledge of individual clients and a strong relationship with the Head of Communications – who will be your counterpart.

Operational Excellence:

• Set YoY account budget and manage revenue, forecasting and profitability.
• Manage servicing levels, including reviewing data and communicating with clients.
• Support divisional leads in negotiating budgets and scope changes with clients.
• Own all budget approvals (SoW, hard costs, forecasting) and BQMS submissions.
• Oversee evidence and invoice approvals, ensuring compliance with the clients procurement standards.
• Lead onboarding of new team members, ensuring readiness and professionalism.
• Drive resource planning weekly and monthly, including freelance needs and time-in-lieu (TIL) management.
• Lead fortnightly client ops check-ins and quarterly reviews, ensuring preparation and follow-through.
• Sign off on all weekly, monthly, and campaign reports, ensuring accuracy and insight.

Culture:

• Mentor and develop talent across the PR, Strategy, Production and Creative teams. (15 pax approx.) to ensure retention.
• Foster a culture of defiant optimism, respectful collaboration, and creative bravery.
• Ensure team members are briefed, prepared, and supported in all client interactions.
• Champion the client's principles and values, embedding them into agency culture and output.
• Lead personal development of team by sharing live feedback, coaching and building growth
• Deliver internal programs such as training and culture and continually looks for new ways to drive employee engagement.

About you

• You are a decisive, empathetic, and collaborative leader with a passion for creative excellence and operational rigour. You thrive in fast-paced environments and bring clarity, confidence, and strategic foresight to every interaction.
• You are commercially sharp, culturally attuned, and deeply invested in team success.
• You challenge with care, lead with intent, and always act in service of better outcomes.
• You have proven success in managing complex, high-profile client portfolios.
• You have a deep understanding of brand strategy, integrated communications, and creative development.
• You have experience leading cross-functional teams and driving commercial performance.