IT Services Manager | Tapestry ANZ | Coach and Kate Spade

About us:

Join the iconic fashion houses Coach and Kate Spade, part of the Tapestry House of Brands, as we seek a highly capable and self-directed Technology Services Manager to lead IT support and service delivery operations across Australia and New Zealand.

This is a pivotal role responsible for managing outsourced service providers, ensuring consistent and high-quality IT services across both corporate and retail environments, and acting as the key liaison between our teams and external vendors.

What You’ll Do:

As the Technology Services Manager you will:

• Oversee end-to-end IT service delivery across the ANZ region.
• Manage outsourced service providers for end-user support, retail infrastructure, and service desk operations.
• Serve as the primary escalation point for IT service issues across corporate and retail teams.
• Conduct regular service reviews and performance meetings to ensure SLA compliance and user satisfaction.
• Translate business needs into actionable technical requirements for internal teams and vendors.
• Collaborate with global and regional IT teams on initiatives spanning security, infrastructure, cloud, and retail systems.
• Maintain the corporate office IT environment, including Wi-Fi and video conferencing systems.
• Coordinate with vendors for facilities-related IT infrastructure.

About You:

• Bachelor’s degree in IT, Computer Science, or a related field.
• 5+ years of IT service management experience, including 3+ years in a leadership or vendor management role.
• Strong knowledge of ITSM processes (incident, request, and change management).
• Proven track record managing outsourced IT providers and driving performance through SLAs and KPIs.
• Technical proficiency in hardware, structured cabling, and Microsoft 365 (Teams, Outlook, SharePoint, OneDrive).
• Excellent communication and stakeholder engagement skills.
• Strong analytical and problem-solving abilities with a proactive mindset.

Benefits and Perks:

• Competitive salary and bonus structure.
• Generous staff discount across Coach and Kate Spade products.
• Opportunities for career growth within a global luxury brand.
• Inclusive and supportive workplace culture.
• Birthday leave and much more!