Customer Liaison Office

About the role

A Customer Liaison Officer at Tallangatta Health Service acts is a frontline role, providing a single point of entry for all customer interactions related to residential and acute aged care, ensuring a smooth, supportive and professional experience for all.

Reporting to the Corporate Services Manager, the Customer Liaison Officer is responsible for providing high-quality, customer facing services to support residents, families and referred enquiries. Strong administrative and organisation skills will effectively support daily tasks such as managing databases and efficiently tracking and processing customer transactions.

A typical day will see you interacting with a range of internal and external stakeholders, in person, via phone and email as well as maintaining accurate records and archiving. This dynamic role is suited to someone with exceptional interpersonal skills and proven ability to multitask, prioritise, and work effectively within a team.

If you are looking for a rewarding part time role within a supportive, multidisciplinary team, this position may be for you!

This role is offered on a permanent part time basis of 0.4 - 0.6EFT (32-48hours/FN) with days of work being Thursdays and Fridays with additional day(s) by negotiation.

Applications close 11:59pm on Sunday 14th December 2025.

Please note, applications will be assessed and interviews conducted on an ongoing basis.

Why join Tallangatta Health Service?

• Salary packaging options = more take home pay!
• Five weeks Annual Leave (full time or pro-rata)
• Job Stability within the Victorian Public Health Sector
• Professional Employee Assistance Program
• Health and Wellbeing Programs
• Fitness Passport - discounted gym membership
• Idyllic, rural environment overlooking Lake Hume

About us

Tallangatta Health Service is a 61 bed, small rural public health service providing a mix of acute, sub-acute, aged care residential, and community services to Tallangatta and the surrounding district. We pride ourselves on being a customer focused, progressive provider of care to our community, patients and residents with a multidisciplinary focus.

About you

• Excellent interpersonal and written and verbal communication skills
• Well-developed computer skills, including Microsoft suite of products and health specific software such as IPM and Manad.
• Previous experience in an administrative role and thorough understanding of office functions.
• Compassionate and committed to supporting older people and their families.
• Motivated and able to work effectively in a team environment and independently

All appointments are made subject to the required security screening including National Criminal History, NDIS Worker Screening checks and an immunisation status appropriate to the role.

Interested?

To discuss the role further please contact Deb Harvey, Director Corporate Services on 02 6071 5212 or the People & Workforce Department via recruitment@ths.org.au or 02 6071 5258.

Our organisation encourages all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People, LGBTQI and people from diverse backgrounds.