Office of the Health Ombudsman - Senior Investigations Officer, Health - Health Service Support, AO6

Apply via Smart Job and Careers - QLD/OHO377771

Responsibilities of the role:

• Investigate high risk and sensitive practitioner conduct and/or performance complaints effectively and efficiently, in line with organisational policies and procedures to ensure investigations are completed within 12 months.

• Analyse complex factual and/or clinical performance issues and apply relevant standards of clinical practice, codes of conduct and legal frameworks.

• Use best practice investigation planning methodologies to ensure all available evidence is identified and sourced in an appropriate manner and appropriately documented in accordance with organisational policy.

• Prepare and submit high quality investigation reports with recommendations regarding the prosecution of health service providers.

• Work collaboratively with representatives within the organisation to establish strategic stakeholder management with key officers within the wider healthcare setting.

• Work collaboratively with staff within the organisation to achieve timely identification and particularisation of risk and brief the Health Ombudsman in respect to potential high-risk matters.

• Assist the Principal Investigations Officer in the implementation of systems and processes, and mentor and coach staff to ensure effective case management and development of staff skills.

Qualifications/professional registration/other requirements

• A relevant degree in health or law and/or an investigations related field is considered desirable but is not a requirement.
• A current driver's licence is desirable.
• Overnight travel on a needs basis is a requirement of the position

If you have any questions, please contact Raymond Bird on raymond.bird@oho.qld.gov.au or (07) 3158 1305