Business Data Analyst - ServiceNow

• Join a dynamic, diverse, and high performing team in an exciting time of growth.
• Parramatta base location – with flexible/hybrid working supported.
• Full time permanent role
• Salary EA13 - $140,108.04 plus superannuation

At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities. 

About us 

We have a proud heritage and a progressive future, providing world-class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve. 

About the role

The Business Data Analyst enables data‑led decision making through the delivery of high‑quality analytics, reporting, and insights within a dynamic Shared Services environment. The role supports business leaders, category managers, and business partners with trusted data to inform commercial decisions, performance management and continuous improvement.

You will design, develop, and maintain enterprise‑grade dashboards, reports, and other analytics products, while helping to improve data quality, elevate reporting standards, and enable self‑service analytics. The role works across multiple data sources, including ServiceNow and other enterprise systems, and partners closely with key stakeholders within Sydney Water.

Responsibilities include but are not limited to:

Analytics, reporting, and insights

• Design, develop and maintain dashboards and reports within Shared Services, supporting areas such as workforce analytics, safety, fleet and tenancy, property services, risk, training and others.
• Translate complex organisational data into clear, actionable insights for executives, managers and operational teams.
• Move beyond descriptive reporting to deliver diagnostic and insight‑driven analysis that supports commercial decision‑making.

Data management and governance

• Examine and evaluate existing reports and datasets to improve accuracy, relevance, usability and consistency.
• Maintain and elevate reporting standards, definitions, metrics and documentation to ensure data is trusted and repeatable.
• Work with source system owners to understand system changes and assess impacts on data models, reports and dashboards.

Self‑service and capability uplift

• Enable higher levels of self‑service reporting and analytics through well‑designed Power BI datasets, semantic models and reusable reporting assets.
• Develop guidance, training material and instructions to support users in interpreting and using data and dashboards effectively.
• Support uplift of analytics maturity across Business Systems and Insights, Shared Services and Sydney Water broadly.

Stakeholder engagement and continuous improvement

• Partner closely with People & Governance teams and business stakeholders to understand information needs and evolving priorities.
• Identify opportunities to streamline reporting processes, reduce manual effort and improve automation.
• Provide analytics input into continuous improvement initiatives, assurance activities and governance processes.

Technical delivery

• Use business intelligence and analytics tools (such as Power BI, Excel and enterprise data platforms) to deliver scalable solutions.
• Support data modelling, transformation and integration activities in collaboration with digital and data teams.
• Ensure reports meet performance, security and information management requirements.

About you

You are an analytics and insights professional who combines strong technical capability with commercial and stakeholder awareness. You’re comfortable working with complex data and equally comfortable explaining it to nontechnical audiences.

Essential experience and capabilities

• Relevant tertiary qualification (e.g. Data & Analytics, IT, Business, Engineering) or equivalent practical experience.
• Significant experience (typically 5+ years) in analytics, reporting, or business intelligence roles.
• Advanced experience developing reports and dashboards using Microsoft Power BI.
• Strong data analysis and problem-solving skills, with the ability to translate business questions into analytics solutions.
• Experience working with enterprise systems and large, complex datasets, including advanced analysis using Excel and business intelligence tools.
• Excellent written and verbal communication skills and the ability to collaborate across multidisciplinary teams inside and outside of Shared Services
• Significant exposure to and experience with ServiceNow.

Highly regarded

• Experience in project implementation and transition into BAU after go-live.
• Experience working within data governance frameworks or enterprise reporting standards.
• Exposure to modern data platforms, semantic models, or analytics enablement initiatives.

Essential Requirements: 

• You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. 
• As part of the application process, you will be asked to undergo background checks which includes a criminal history check and a medical assessment either online or in person.   
• Flexibility to travel across Sydney Water sites as required. 

Closing Date: Tuesday 2^nd June 2026.

Please advise if you require any adjustments to actively participate in the application and recruitment process. Please contact priscilla.dahdah@sydneywater.com.au for any further information.

Dive into Our Great Benefits! 

Competitive Compensation: We’ll ensure that your skills and contributions are valued and rewarded appropriately. 

Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being. 

Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success. 

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. 

Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. 

Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a generous childcare allowance. 

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.  

Novated Leasing: Get in the driver's seat of your financial future with our novated lease options. 

Working at Sydney Water  

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.  

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a Live Hire talent profile in our Talent Community.  

We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with Live Hire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check.   

Please see Job Profile for the role’s full accountabilities