EA Level 3 | 12-Month Parental Leave Cover
Team: Customer Accounts and Metering
About the role
We are excited to offer a 12-month parental leave cover opportunity within our Smart Metering Transition team.
This acting role is ideal for a customer-focused professional with a keen interest or experience in digital metering who thrives in a dynamic and detail-oriented environment.
If you are passionate about delivering outstanding customer experiences and enjoy working with data and process improvement, we’d love to hear from you.
Key responsibilities:
- Answer customer queries relating to smart meter requests/ roll out projects.
- Build and maintain strong working relationships with contractors and stakeholders
- Prepare and analyse reports on project performance and key performance indicators (KPIs)
- Deliver high-quality customer service across all touchpoints
- Assist business units engaged in smart metering initiatives
- Identify and implement process improvements, ensuring documentation is up to date
- Support staff and contractors with operational and administrative tasks
About you:
- Proven experience in a customer service or contact centre environment
- Strong analytical skills with the ability to interpret and communicate data insights
- High attention to detail and accuracy in data entry and administrative tasks
- Proficiency in Microsoft Office and other relevant business software
- Excellent written and verbal communication skills
- Strong time management and organisational abilities
Important: Please ensure you obtain approval from your direct manager before applying for this position.
Closing Date: Wednesday 2nd July 2025 at 11:59PM
Please advise if you require any adjustments to actively participate in the application and recruitment process.
Please see the job profile for the role’s full accountabilities.
Working at Sydney Water
At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too.
Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.
We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.