Business Customer Specialist

• Manage relationships with SME business customers across Western Sydney
• Based from our St Marys office with a large field based element
• EA Level 12: $132,305.78 base salary plus super plus fleet vehicle

About the role

An exciting opportunity has become available for a Business Customer Specialist to join the Water Resource Recovery team at Sydney Water.

The primary purpose of this role is to manage relationships between Sydney Water and its complex, low- to medium-risk business customers with non-standard servicing requirements. The position requires strong customer relationship management capabilities, along with a significant field-based component. This includes applying technical knowledge of trade waste and backflow prevention to support customer compliance with Sydney Water’s requirements.

In this role, you will utilise your communication and stakeholder engagement skills to maintain professional relationships, engage effectively at a senior organisational level, and negotiate mutually beneficial outcomes.

Key Responsibilities:

• Act as the primary relationship lead for low- to medium-risk business customers, engaging operationally and strategically
• Identify and present innovative products and services based on customer needs and industry insights
• Ensure customers meet contractual obligations, with a strong focus on trade waste compliance
• Assess, approve, and monitor trade waste discharges using established tools and processes
• Investigate trade waste incidents and drive actions to mitigate risks and ensure compliance
• Build stakeholder networks, advocate for customers, and maintain accurate CRM records 

About you:

The successful candidate will possess or have the foundations to develop technical expertise in waste water treatment systems and backflow prevention. You will leverage your strong communication and negotiation skills to engage with smaller and medium sized business customers across the network

In addition to tertiary qualifications in Engineering, Environmental Science, or a related discipline, and a valid drivers licence we are looking for:

• 3 - 5 years’ experience in a relevant role with a proven track record of achieving objectives.
• Ability to apply standards and regulations with customers and enforce compliance of tradewaste policy. 
• Demonstrated ability to deliver programs and services to business customers.
• Knowledge of the commercial and industrial impacts on water authority operations.
• High level of customer service and relationship management skills
• Well-developed communication, negotiation and stakeholder management skills
• Proven ability to work safely in field environments.

Does this sound like you? Apply now. Closing date: 11.59 AEST on Sunday 31st May 2026

We support you through the application process and can modify as needed – let us know what you need. For more information, you can contact TA Partner marc.evans2@sydneywater.com.au

Please see the job profile for the role’s full accountabilities.  

Why join us

At Sydney Water, your work will make a real difference in people’s lives—and your own. With diverse projects and roles, you'll find ample career growth opportunities. At Sydney Water, we actively seek and celebrate diversity, equity, inclusion, and individuality., fostering a safe environment where everyone can thrive and shape impactful community projects. We offer flexible working arrangements and opportunities for career progression among our many benefits.

Dive into Our Great Benefits:

• Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately.
• Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.
• Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.
• 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.
• Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.
• Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.
• Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.
• Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.

Working at Sydney Water

We welcome and encourage applications from diverse backgrounds, including First Nations people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community.

Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check.