Customer Service Representative - Business Process Office

EA Level 3E ($81,494.94 base salary plus superannuation) 

38 hour working week 19-day month       

Permanent full-time role

About the Role

In this varied role, you will be responsible for maintaining customer property data, resolving customer enquiries, and ensuring accurate billing information. You’ll liaise daily with a wide range of customers and stakeholders, offering timely solutions and insights into Sydney Water conveyancing products.

You will have an exceptional eye for detail with administrative and data entry tasks. This is not a call centre role, but you will occasionally collaborate with our Contact Centre team to address customer concerns.

Key Responsibilities

• Processing Conveyancing applications
• Customer data entry/modification/updating
• Creation and updating of customer accounts using Land Property information and other developer and property information systems
• Provide timely communication and resolution of service requests and complaints to customers
• Work closely with internal teams to resolve issues, improve processes, and support customer satisfaction.

Experience & Qualifications

We’re looking for someone who:

• Has proven experience in a customer service role with outstanding communication skills (both verbal and written).
• Pays exceptional attention to detail, ensuring accurate data entry and problem resolution.
• Is a proactive and inquisitive problem solver who enjoys tackling challenges.
• Possesses a collaborative mindset and thrives in a team environment.
• Has experience with SAP ISU/CRM and/or property administration for a utility or government organisation (preferred, but not essential).
• Ability to analyse data and update records.
• Experience using SAP in a utility or billing environment highly regarded
• Attention to detail and a high degree of accuracy in capturing and processing information.
• Ability to use office software to generate correspondence, analyse data and manage time.

Training & Development

We are committed to your professional growth. You’ll be paired with an experienced team member who will guide you through day-to-day activities, helping you get acclimated to the role. You will also have the opportunity to rotate through various areas within our business to build a broader understanding of Sydney Water's operations. We believe in fostering an environment where learning is encouraged, and no question is too small. You’ll have the support of both your peers and management as you develop in your new role.

Why Join Us?

• Flexible Start Times: Choose a start time that works best for you, between 7:30 am and 9:00 am.
• Rostered Days Off: Enjoy one rostered day off per month.
• Hybrid Working Options: We support work-life balance with the flexibility to work remotely and from the office.

Closing date: 8^th August 2025 at 11:59pm AEST

Please advise if you require any adjustments to actively participate in the application and recruitment process. 

For any further information please contact sukriti.sharma@sydneywater.com.au

Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check and a medical assessment either online or in person.

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. 

Working at Sydney Water

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too.

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world. 

We welcome and encourage applications from diverse backgrounds, including First Nations people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans. 

Please see the job profile for the role’s full accountabilities.