Usher - Casual

About STC

Sydney Theatre Company is Australia's largest theatre company and the state theatre company of NSW. STC is a place where artists, staff and audiences come together to explore and share ideas through the power of live storytelling. 

We are looking for some new casual Ushers to join the Front of House team at STC!

Role Overview:

Front of House staff represent the Sydney Theatre Company to the general public. Ushers are the front-line representatives of STC. The FOH department considers the safety and satisfaction of our patrons to be our first responsibility. They are the first point of contact for patrons during performances and are therefore entrusted to deliver quality customer service befitting Australia’s premier theatre company.

Ushers may be rostered on events or shows in external venues, such as Bangarra, ATYP or ACO.

Working at STC: 

Ushers are employed as casual employees of Sydney Theatre Company. 

Casual rate is $38.02

• Based at the STC Wharf Offices, with travel to other sites as required.
• A collaborative, creative environment where your work directly supports Australia’s leading theatre company.
• 20% off all food and beverages including coffee at The Wharf Restaurant and Bar
• Complimentary and discounted tickets to STC productions

Key Selection Criteria:

• Exceptional interpersonal and communication skills with the ability to successfully interact equally well with patrons, staff and visitors.
• Demonstrated skill in delivering and maintaining customer service excellence, including the capacity to resolve issues in a courteous, timely and logical manner.
• Ability to remain calm under pressure
• Ability to work flexibly and to adapt to the unique needs of the venue and the patrons.
• Previous experience in a customer service role.
• A proactive approach to tasks and responsibilities.
• A self-starter and an ability to self-motivate and to work as part of a team.
• A willingness to self-direct and prioritise responsibilities.
• An interest and appreciation of the art form of theatre, especially in an Australian context.
• Ability to manage difficult people with tact, professionalism and resilience.
• First aid qualifications highly regarded.

A copy of the position description is also available on the job ad listed on our careers website.

If you're interested in applying click on "I'm interested" and upload a copy of your current CV and a cover letter.

Closing date for applications is 6th March 2026.

Sydney Theatre Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status. 

To be eligible to apply for this role applicants must have Australian work rights.