Customer Service Representative (Casual)

About STC

Sydney Theatre Company is Australia's largest theatre company and the state theatre company of NSW. STC is a place where artists, staff and audiences come together to explore and share ideas through the power of live storytelling.

The Role

The main purpose of this role is to maintain an efficient, effective and professional box office for our season ticket holders during our season on-sale period. The Customer Service Representative (CSR) works as part of the frontline team providing our long-term customers with exemplary customer-focused ticketing and information services. 

The position is based at Sydney Theatre Company, Wharf 4/5 15 Hickson Road, Walsh Bay. 

Hours of Work  

Customer Service Representatives are employed as casual employees of Sydney Theatre Company.  

Training  

• The training is anticipated to take place between 1st September – 4th September, though these dates may be subject to change.
• You will be required to attend 4 training sessions during the day between 09:30-17:00, though these times may be subject to change. 
• All training sessions are mandatory and applicants unavailable for the training period may not be considered.  

Period of work 

• A commitment of between 3 – 8 weeks from the 14th September, though this date is subject to change 
• During this time, you will need to be available for a minimum of 4 shifts per week, Monday to Saturday. The shift times are between 8:45am – 6.45pm, and are expected to be between 4 - 8 hours in length (subject to change) 

 Salary and Entitlements 

• Hourly rate: $45.25 (including 25% casual loading)
• 2 complimentary tickets to all STC productions showing during the period of employment (subject to availability, excluding Saturday Evenings) 

 Application

If you're interested in applying click on "I'm interested" and upload a copy of your current CV and a cover letter addressing how you meet each of the following selection criteria (this should be no more than 1-2 pages in length).  

 Applications without a covering letter will not be responded to. Applications that do not address how they meet the selection criteria will not be responded to. 

 Selection criteria: 

• Prior experience using computerised ticketing systems, ideally Tessitura. Full training will be provided
• Excellent interpersonal and communication abilities, including professional phone etiquette and clear written correspondence
• Proven capability to meet deadlines and departmental KPIs related to processing efficiency
• Demonstrated commitment to delivering outstanding customer service, with effective problem-solving skills and the ability to resolve issues promptly and logically
• Ability to manage and prioritise tasks effectively in high-pressure environments
• Solid computer literacy, with a focus on accurate data entry and keen attention to detail
• An interest and appreciation of the art form of theatre, especially in an Australian context

The closing date for applications is Thursday 06 August 2026 5pm – applications after this time will not be considered – no agencies please. 

The Sydney Theatre Company encourages applications from Aboriginal and Torres Strait Islander people, people with a disability, mature age workers, people from diverse cultural and linguistic backgrounds and lesbian, gay, bisexual, transgender, intersex and queer (LGBTI+) people. 

Please note, applications which do not address the selection criteria will not be accepted.  

To be eligible to apply for this role applicants must have Australian work rights.