Guest Service Agent

Located a short walk from Circular Quay train, bus and light rail interchange, among the cobblestone laneways of The Rocks district in a quirky heritage building, you will find the delightful Sydney Harbour Hotel. Offering 176 rooms and a relaxed restaurant and lobby bar, we are located centrally offering a quintessential Sydney experience. 

The Role

We are looking for 2 new Guest Service Agents - one part time and the other casual, to work on the busy front office of our vibrant hotel.

You will curate the hotel experience for our guests by:

• Anticipating and attending to guest queries.
• Checking guests in and out with efficiency, friendliness and flair.
• Processing daily guest transactions and accounts accurately and efficiently.
• Collaborating with other departments, to ensure that the Hotel’s rooms are properly prepared for arriving guests.
• Happily working to busy rosters that range across 7am - 11pm over a 7-day roster.

About you:

Your many talents will include:

• Previous guest service experience (hotel experience an advantage)
• A logical, common-sense approach to resolving concerns.
• An empathic ability to anticipate our guests' needs.
• Proficient in computer applications (Opera PMS an advantage)
• Having an Australian Driving license.
• Familiar with Sydney and the wider geography enhancing our guest experience
• Demonstrated 'can-do' approach to your duties.

The Benefits:

You will work with exceptional people in a supportive, diverse and passionate environment and this is a vital position within our team at Crystalbrook Collection. You will enjoy a flexible range of benefits that include: 

• A market leading 50% F&B discount across all Venues 
• $99 Room rates and a generous friends and family discount 
• Lifestyle benefits including extra leave and earth advocacy days 
• Green future - we are committed to enhanced sustainability practices   
• Dedicated Internal Mobility Programme and reward scheme  
• Online learning, career enhancement and development plans 
• Personalised employee support network  
• Regular service recognition and team events