Technical Support Engineer

Super Retail Group is the proud owner of four iconic brands: Supercheap Auto, rebel, BCF and Macpac, and is one of Australia and New Zealand's largest retailers. The talent of our teams and their passion for providing an experience which inspires and enhance our customers’ leisure time drives our culture of innovation and opportunity. 

About the Role

Step into the role of a Technical Support Engineer where you'll be the essential front line and face of our Digital & Technology team! Reporting to the Service Operations Manager, this role demands a vast array of technical expertise on SRG platforms and applications. You'll be the go-to person for all SRG Team Members, providing end-to-end technical support and being their primary point of contact.

Imagine yourself delivering prompt, courteous, and friendly technical support through various channels—whether it's over the phone, at a kiosk, via self-service, face-to-face, or any other method. Your mission? To ensure seamless operations and happy team members!

Based at the vibrant Christchurch Macpac Basecamp Support Office, you'll be at the heart of the action. You'll support team members on-site, within the Distribution Center (DC), and across our brands in Australia and New Zealand.

If you're passionate about technology and love helping people, this is the perfect opportunity for you to shine and make a real impact.

Your key responsibilities will include, but not be limited to:

• Technical support
• Major incident response
• Application support
• Configuration management
• Asset management
• Systems installation/ decommission

Please note that this role requires some on-call availability. The successful candidate must be willing to respond to urgent issues that may arise outside of regular working hours during scheduled on-call periods.

About you

We're looking for an individual with demonstrated experience as a Technical Support Engineer to bring their expertise and passion to our innovative team. 

In addition, you will have:

• Experience with Microsoft Exchange / O365 Hybrid environment, on-boarding/off-boarding, troubleshooting and isolating problems within the environment.
• Working experience with ITIL framework and major incident management,
• Ability to work under pressure with at times conflicting priorities.
• Customer driven, proactive and can work with minimal supervision contributing ideas and suggestions for improvement.
• Experience with Microsoft Server 2003-2016 and Azure AD including core services: AD, Group Policy, PowerShell scripting, Sites/Services, DHCP, File/Print, DFS, Replication and Storage

WHY JOIN US? 

• You’ll get to join for an organisation with a culture that is driven by innovation and creating awesome experiences for our customers and teams, and will get to work alongside a diverse team across Super Retail Group that is representative of the communities we work in. 
• Super Retail Group is a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation holder. 
• We are committed to your professional development and will support on-going opportunities for both learning and progression. 
• You will get access to generous discounts across all Super Retail Group brands, as well as access to our Perks Programme, including discounts on Health and Wellbeing, Entertainment, Travel and Accommodation and more. 

Our Culture of Inclusion

Super Retail Group is proud to be an equal opportunity employer. We support, promote and celebrate diversity and we recognise the benefits a culture of inclusion brings to our workplace and customer experience. 

How to apply

Interested candidates for this role should apply by following the links and sending your resume.