Make an Impact Where It Matters – Senior Case ManagerHybrid

Are you a confident communicator with a sharp sense of fairness and a passion for people? Super Retail Group is looking for an experienced Senior Case Managers to join our high performing, well respected Workplace Relations team.

Why Join SRG…. At Super Retail Group (home to iconic brands like rebel, Supercheap Auto, BCF and Macpac), you’ll be part of a values-led business with a genuine commitment to wellbeing, inclusion, and continuous growth. You’ll get to: 

• Work on high-profile, meaningful employee relations matters
• Build and guide the capability of both leaders and fellow case managers
• Be a key voice in shaping and delivering ER projects and initiatives
• Thrive in a high-performing, supportive and fast-paced team

What You'll Be Doing: As a Senior Case Manager, you'll provide expert advice, drive case management excellence, and lead best practice processes across a wide range of matters including: 

• Complex misconduct investigations – from Respect@Work and whistleblower reports to mental health-related concerns
• Coaching People Leaders and mentoring case managers to grow capability and confidence
• Representing SRG externally on employment-related matters
• Partnering with assigned business portfolios to build trust and provide strategic ER guidance
• Leading and contributing to projects that improve systems, policies, and leader support
• Maintaining gold-standard compliance in ER records and documentation

Who We’re Looking For: You're a pro at staying calm under pressure, with the ability to make confident, fair, and timely decisions. You're also a natural coach and mentor who enjoys seeing others succeed. You bring: 

• Proven experience in complex ER case management (e.g., sexual harassment, bullying, discrimination and whistleblower complaints)
• Strong working knowledge of Australian (and ideally NZ) employment law and ER frameworks
• Exceptional communication skills – clear, concise, and empathetic
• A collaborative, adaptable mindset – open to learning, feedback and pivoting when needed
• Experience supporting mental health-related cases and applying procedural fairness
• High attention to detail with sound administration and record-keeping abilities
• Bonus if you’ve worked in retail, used SAP, or have experience in reporting and project work!
• Project management exposure and ER reporting experience

Ready to be part of something bigger? Apply now to join a team that champions fairness, empowers leaders, and supports thousands of team members across Australia and New Zealand. 

Our Culture of Inclusion: Super Retail Group is proud to be an equal opportunity employer. We support, promote and celebrate diversity and we recognise the benefits a culture of inclusion brings to our workplace and customer experience.