Planning ManagerHybrid

Behind some of Australasia’s most iconic retail brands is Super Retail Group, with well-known household names like BCF, Macpac, rebel and Supercheap Auto as part of the Super Retail Group family. We have a network of over 670 stores across Australia and New Zealand where the talent of our teams and their passion for providing an experience, inspires our customers leisure time and drives our culture of innovation and opportunity.

Super Retail Group has a clear vision for the future – to grow our Club membership, leverage our closeness to the customer and become a World Class Omni Retailer. To deliver our ambition, we are investing into our Technology and People capability. We are developing and delivering strong customer propositions aimed at attracting, retaining, and growing our membership base.

Customers are ready to engage with brands anytime, anywhere and are expecting a “personalised” experience. Our goal is to communicate to our customers in a one-on-one truly personalised way. Due to internal promotion we are seeking the below:

The role – 12 month Fixed Term Contract

This role will report into our Head of Personalisation - Jennifer Clarke. You will deliver our future roadmap for personalised customer messages, leveraging insights, and a philosophy of continuous test and learn to identify new opportunities to excite and delight our members. This is a senior level role in our business that will work cross functionally, converting insights into action!

The role will see you:

• Manage the Communications Strategy and Roadmap for Personalisation
• Bridge business strategy to personalised execution
• Leverage insights and data to drive performance
• Engage senior internal stakeholders with impactful data led recommendations
• Work collaboratively with our brand marketing experts to deliver engaging and successful personalised campaigns
• Develop, lead, and facilitate workshops

To be successful in this role you will be required to have:

• Strong stakeholder engagement and relationship management skills across all levels
• Highly developed interpersonal and verbal communication skills, with a strong customer focus and the ability to understand issues, manage expectations, gain agreement, and enable solutions
• Demonstrated experience with customer data combined with an analytical approach
• An organised and structured delivery mindset
• Operational management of marketing campaign planning, production, and execution  

Why Join Super Retail Group?

• You will get to join for an organisation with a culture that is driven by innovation and creating awesome experiences for our customers and teams, and will get to work alongside a diverse team across Super Retail Group that is representative of the communities we work in.
• Super Retail Group is a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation holder
• As well as supporting hybrid work options, if you are in Brisbane, we have a recently built, modern corporate office that you can work from located in Strathpine in the northern suburbs, with great amenities, easily accessible with plenty of parking on site, as well as being located close to public transport lines.
• We are committed to your professional development and will support on-going opportunities for both learning and progression.
• You will get access to generous discounts across all Super Retail Group brands, as well as access to our Perks Programme, including discounts on Health and Wellbeing, Entertainment, Travel and Accommodation and more. 

How to apply

Interested candidates for this role should submit an up-to-date resume and cover letter detailing their experience and skills that align to this role using the Application Link. 

Our recruitment process may include several interviews with various stakeholders, psychometric assessments, and background checks.

Our Culture of Inclusion

As an Equal Opportunity Employer, Super Retail Group strive to create an inclusive environment for all employees. We welcome applicants from diverse backgrounds to apply to any of our vacant positions.