Family and Carer Support Worker

About us:

We’re leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.

Stride is a name that expresses our ambition – it’s a name that’s purposeful and shows awareness of the important role we play in the recovery journey.

On offer:

• Based in Paddington, QLD
• Permanent, part-time (0.6 FTE) opportunity
• Paying on SCHADS Level 3 plus Super
• Salary Packaging options (up to $15,899 tax free!)
• Meals and entertainment allowance of up to $2,650!
• Leave loading at 17.5%
• Stride Rewards – access to discounts from 100s of retailers (fashion, food and fitness)
• One paid wellbeing leave day per year
• Purchase up to 5 additional leave days in a 12 month period (pro rata entitlement if part-time)
• Paid parental leave support
• Supportive team environment
• Excellent training and career development

Role overview:

• Support children, young people, families, and carers as they engage with the Stride Kids service, helping create a welcoming, connected, and family-inclusive experience.
• Work alongside families to support engagement with the service, assist with navigating referral pathways and community supports, and reduce barriers to accessing care.
• Provide practical, emotional, and systems-based support to families and carers, including advocacy, service coordination, and linking with relevant supports where appropriate.
• Support intake, engagement, and transition processes for children, young people, and families entering or exiting the service.
• Develop and maintain collaborative relationships with clinicians, schools, community organisations, and other stakeholders to support coordinated care.
• Attend and contribute to community and interagency meetings on behalf of the service to strengthen partnerships and referral pathways.
• Respectfully and effectively respond to issues raised by clients, carers, family members, and community stakeholders.
• Maintain accurate documentation and contribute to a positive, safe, and supportive team environment.

Requirements:

• Minimum of a Diploma in mental health or community services related discipline (ideally a completed Degree)
• Previous experience in a Support Worker, or related, role
• In- depth understanding of issues pertaining to mental illness/or disabilities and their impact on individuals, families and communities.
• Background knowledge and understanding of drugs, alcohol and illicit drug use impacting upon the health of individuals and families
• Experience in group facilitation
• The ability to work autonomously, under supervision and as part of a team.
• Demonstrated effective listening, empathy and communication skills
• Excellent negotiation, problem solving and decision making skills, as well as the ability to work to time frames, meet deadlines, and work in challenging situations.
• Demonstrated ability to work with families, carers, government agencies and community services
• Willingness to abide by the Disability Services Acts and Standards and Work Health & Safety Act
• Competence with Microsoft Office
• Must be eligible to apply/currently hold a Blue Card
• Must hold/be willing to apply for NDIS worker screening clearance 
• Current Driver's license

Stride is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Stride must undergo required screening processes prior to their successful appointment. 

Stride is an inclusive workplace and we encourage applications from diverse backgrounds in order to enhance the depth of cultural diversity and insight within our workforce.

This includes but is not limited to people with a lived-experience of mental health recovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.

Apply now!

To apply complete the online application form, attach a copy of your CV and a cover letter outlining your suitability for the available role.

Applications will be viewed and actioned upon receipt, with a final closing date for applications of 27 May 2026.

For any queries, please email recruitment@stride.com.au