Medical Receptionist | Medicare Mental Health Centre

About Us:

We are leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.

Stride is a name that expresses our ambition – it’s a name that’s purposeful and shows awareness of the important role we play in the recovery journey.

About the service:

The Medicare Mental Health Services are free and you do not need an appointment, referral or Medicare card to visit a Medicare Mental Health Centre. The new services in Devonport, Burnie and Outer Hobart are co-funded by the Australian and Tasmanian Governments, to provide a streamlined approach to support better mental health and social wellbeing across the country.

The service is tailored to the needs of the community in Tasmania and provides a combination of peer-led recovery and clinical support.

The Medicare Mental Health Centre provides a safe, welcoming and supportive environment for people experiencing psychological distress, allowing them to:

• Identify alternatives to presenting to the Emergency Department
• Access support from trained mental health professionals within their community 

About the Location:

Glenorchy is a vibrant community located in Greater Hobart metropolitan area. Glenorchy means ‘glen of tumbling waters’ and is widely known for its mountain backdrop, relaxed lifestyle and scenic outdoor adventures. It is nestled on the beautiful River Derwent and within close access to Mount Wellington.

This new Medicare Mental Health Service in Glenorchy will be proudly based in one of Tasmania’s most significant buildings that was designed in 1957 by renowned architect Esmond Dorney. The glass building holds a unique butterfly roof and is a well-known local treasure.

On offer:

• Based in Glenorchy, TAS
• Permanent, full-time opportunity available
• Paying on HPSS SSE Award Level 8 plus Super
• Salary Packaging options (up to $15,899 tax free!)
• Meals and entertainment allowance of up to $2,650!
• Leave loading at 17.5%
• Stride Rewards – access to discounts from 100s of retailers (fashion, food and fitness)
• One paid wellbeing leave day per year
• Purchase up to 5 additional leave days in a 12-month period (pro rata entitlement if part-time)
• Paid parental leave support
• Supportive team environment
• Excellent training and career development

Role Overview:

• Acts as the central point of communication and provides a superior level of secretarial and reception services to people 18+, and support clinical and management staff
• Medical Reception duties including taking incoming calls and directing the caller to the appropriate member of staff
• Appointment scheduling and maintenance of clients
• General Office duties including opening and distribution of mail typing, scanning, filing and archiving
• Assist in the closing and securing of the building at the end of the day.
• General housekeeping to ensure a clean and safe environment for staff and clients

Requirements:

• Excellent administration, time management, and organisational skills with attention to detail (a certificate in Health Administration, Medical Practice Assisting, Business - Medical Administration, Medical Reception, and the like would be an asset)
• Well-developed customer service skills
• Knowledge of the mental health/not-for-profit sector with an ability to liaise with people from all backgrounds, government, non-government organisations, and community organisations
• Demonstrated communication, interpersonal, problem solving and organisational skills
• Proven record in working closely with and being a successful member of a multi-disciplinary team
• Previous Medical Reception experience would be highly advantageous
• Proficient IT skills, including Microsoft Office and CRM applications would be highly advantageous
• The ability to learn a new medical software program would be an advantage
• Must be eligible to apply/currently hold a WWCC
• Must hold/be willing to apply for NDIS worker screening clearance 
• A current unencumbered driver's license

Stride is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Stride must undergo required screening processes prior to their successful appointment.

Stride is an inclusive workplace and we encourage applications from diverse backgrounds in order to enhance the depth of cultural diversity and insight within our workforce.

This includes but is not limited to people with a lived-experience of mental health recovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.

Apply now!

To apply complete the online application form, attach a copy of your CV and a cover letter outlining your suitability for the available role.

Closing date for applications: Applications will be viewed and actioned upon receipt, with a final closing date of 03 June 2026.

Please note the closing date may end sooner if a sufficient number of applications have been received.

For any queries please email recruitment@stride.com.au