Administration Assistant

About Us:

We’re leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.

Stride is a name that expresses our ambition – it’s a name that’s purposeful and shows awareness of the important role we play in the recovery journey.

Our Service:

The Medicare Mental Health Centre service model is tailored to the needs of the local community and offers a combination of peer-led recovery and clinical support to provide a safe, welcoming and supportive environment for people experiencing psychological distress. Allowing low risk individuals to identify alternatives to presenting to the Emergency Department and gaining access support from trained mental health professional within their community, outside a clinical setting.

On offer: 

• Based in Caboolture, QLD
• Permanent, full-time opportunity
• Paying on HPSS SSE Level 8 plus Super
• Salary Packaging options (up to $15,899 tax free!)
• Meals and entertainment allowance of up to $2,650!
• Leave loading at 17.5%
• Stride Rewards – access to discounts from 100s of retailers (fashion, food and fitness)
• One paid wellbeing leave day per year
• Purchase up to 5 additional leave days in a 12 month period (pro rata entitlement if part-time)
• Paid parental leave support
• Supportive team environment
• Excellent training and career development

Role overview:

• Setting appointments for Medicare Mental Health Centre Staff
• Effectively manage multiple priorities in a high-traffic, customer-facing reception environment, including supporting walk-in consumers, scheduled appointments, phone enquiries, centre inbox management, staff support, and co-located service providers.
• Maintain and navigate customer management databases, Outlook calendars, and other booking systems used by the centre.
• Deliver clear and helpful information about the service across face-to-face, phone, and email enquiries.
• Create electronic records for new referrals, enter enquiries into the CRM, and document client interactions as required, including maintaining brief case notes.
• Provide secretarial support as required for meetings, including agenda preparation, arrange catering and minute taking.
• General office administration:
• Mail collection, office orders, stationery supplies and consumables
• Maintain clean, organised, and welcoming communal and guest areas, including the reception area, consult rooms, kitchen, supply cupboards, and boardrooms.
• Coordinating package pick-up and collection when necessary
• Processing invoices and credit card receipts
• Provide fleet vehicle support, including monthly checks, staff vehicle bookings, and key management.
• Other duties relevant to the position as required

Requirements:

• Ideally a Cert III in Business Administration or similar qualification
• Excellent organisation skills with the ability to prioritise, meet deadlines, and work well under pressure
• Must have experience providing administration support to a team ideally within a health related service
• Ability to manage communications and information with a range of stakeholders
• Ability to maintain a calm, pleasant and respectful manner and to deal with a diverse range of people
• Excellent interpersonal skills and communication skills (written and verbal).
• Demonstrated ability to take initiative, problem solve and work flexibly and seek counsel where appropriate
• Demonstrated computer knowledge with skill in Microsoft Office programs
• A positive attitude that is, respectful, inclusive and enthusiastic.
• Must be eligible to apply/currently hold a Blue Card
• Must hold/be willing to apply for NDIS worker screening clearance 

Stride is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Stride must undergo required screening processes prior to their successful appointment. 

Stride is an inclusive workplace and we encourage applications from diverse backgrounds in order to enhance the depth of cultural diversity and insight within our workforce.

This includes but is not limited to people with a lived-experience of mental health recovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.

Apply Now!

To apply complete the online application form, attach a copy of your CV and a cover letter outlining your suitability for the available role.

Applications will be viewed and actioned upon receipt, with a final closing date of 15 June 2026.