General Manager

GM DUTIES AND RESPONSIBILITIES: • Oversee the operations functions of the hotel, as per the Organizational chart. • Hold regular briefings and meetings with all head of departments. • Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards. • Lead all key property issues including capital projects, customer service and refurbishment. • Handling complaints, and oversee the service recovery procedures. • Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget. • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. • Ensure all decisions are made in the best interest of the hotels and management. • Deliver hotel budget goals and set other short and long term strategic goals for the property. • Developing improvement actions, carry out costs savings. • A strong understanding of P&L statements and the ability to react with impactful strategies • Closely monitor the hotels business reports on a daily basis and take decisions accordingly. • Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate. • Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs. • Prepare a monthly financial reporting for the owners and stake holders. • Draw up plans and budget (revenues, costs, etc.) for the owners. • Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services. • Act as a final decision maker in hiring a key staffs. • Coordination with HOD's for the execution of all activities and functions. • Overseeing and managing all departments and working closely with department heads on a daily basis. • Manage and develop the Hotel Executive team to ensure career progression and development. • Be accountable for responsibilities of department heads and take ownership of all guest complaints. • Provide effective leadership to hotel team members. • Lead in all aspects of business planning. • Respond to audits to ensure continual improvement is achieved. • Corporate client handling and take part in new client acquisition along with the sales team whenever required. • Assisting in residential sales as and when required and development with strong sales prospects. • Responsible for safeguarding the quality of operations both (internal & external audits). • Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements. PREREQUISITES: The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights. EDUCATION: A university degree in hotel management or a related field with Experience in opening, managing or re-positioning a hotel with clear track record. Excellent computer system skills. EXPERIENCE: At least 10 years experience in the hospitality industry, with significant luxury and international experience, ideally including experience in remote locations. And 5 to 10 years of experience as a General Manager.