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Customer Service Transformation Manager

  • LocationMontgomery, AL 36105 - United States
  • Work TypeFull time
  • Positions1 Position
  • Published At:15 days ago
  • Job no: 38707
  • Category: Other

Job Description

Our client, a leading packaging company, is currently seeking an accomplished Customer Service Transformation Manager to join the team. Here is an overview of the role:

1) Lead and follow up on projects and action items

2) Forecast accuracy, new item requests and other supply chain tools

3) Report on progress via email

4) Supervise day-to-day operations in the customer service department

5) Respond to customer service issues in a timely manner

6) Implement an effective customer loyalty program

7) Maintain accurate records and document all customer service activities and discussions

8) Hire and train new customer service agents

9) Perform other duties as assigned

Critical Requirements

1) A university degree is required. Although all candidates are welcome and encouraged to apply, preference will be given to those with degrees in a relevant field

2) Appropriate full-time work experience is mandatory (no students or fresh graduates please)

3) Recent experience in the packaging industry is strongly preferred

4) Preference will be given to candidates with recent experience in customer service transformation management

This role is a great opportunity for the right person looking to advance their career with a wonderful company. If you are qualified and think that you are a strong fit for this role, please apply ASAP!

Compensation and Other Details

Base Salary: Highly competitive package, commensurate with experience

  • Published on 07 Sep 2021, 11:42 AM