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HSP Support Worker - Coffs Harbour

  • Coffs Harbour, NSW 2450 Full Time - Fixed Term
  • Community Support Worker
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  • Job no: NXPEN
  • Based in Coffs Harbour
  • Full time 12 month contract
  • Salary packaging benefits and fortnightly Accrued Day Off


Settlement Services International (SSI) is a leading community-based not-for-profit organisation providing a range of services in the areas of refugee settlement, asylum seeker assistance, housing, multicultural foster care, disability support and employment services in NSW. Our vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families reach their potential.


The Humanitarian Settlement Program (HSP) builds skills and knowledge for the social and economic wellbeing of humanitarian entrants through needs-based case management.

SSI delivers the program in Sydney and regional NSW, supporting refugees and humanitarian entrants to settle quickly, successfully adjust to the changes in their lives, and identify and work towards their education and employment goals.


  • To support a case management team in providing holistic support to newly-arrived refugees and humanitarian entrants in order to facilitate effective resettlement in Australia.
  • Provide bi-lingual language support to case managers and other SSI staff.
  • Assist clients to achieve their goals as developed in case management plan in close consultation with Case Managers and Team Leader.
  • Support clients to develop independence and competencies and understanding of local social expectations.
  • Support clients to overcome barriers to settlement outcomes, including attending medical appointments, developing understanding of local health and legal systems developing understanding of rights and responsibilities in Australia.
  • Assist clients to achieve local knowledge by reinforcing the messages of SSI Orientation Program and teaching application of Orientation Program in day to day life.
  • Maintain comprehensive, professional records, detailing specific activities and noting when contractual requirements are met.


Are you a passionate individual with a Diploma in Community Services or Case Management? Can you demonstrate ability to provide high quality support to clients with complex needs? If so we want to hear from you! Excellent organisational skills, ability to work in a fasted paced and physical environment and ability to manage stakeholder relationships would be highly desirable along with a current driver's licence.


We offer the opportunity to engage in meaningful work that makes a real difference to the lives of our clients, their families, carers, and communities. We have a fantastic benefits package that promotes work/life balance; something we are very passionate about! This includes a fortnightly Accrued Day Off (ADO) for full time staff, flexible working arrangements and generous salary packaging options so you can increase your take home pay.

SSI is passionate about social justice and diversity and is committed to being an EEO employer. We embrace diversity in our workforce and encourage applications from people who identify as Aboriginal and Aboriginal people with lived experience of disability. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

For more information about SSI, please go to

SSI will provide reasonable adjustments in our recruitment processes and in the workplace. If you require a reasonable adjustment please email [email protected]

Applications close date: 25th Feb 2019

  • Published on 10 Feb 2019, 10:27 PM