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Family Contact and Support Worker

  • Bankstown, NSW 2200 Casual
  • Job no: F9KMK
  • Fantastic entry level position in Community Services


Settlement Services International (SSI) is a leading community-based not-for-profit organisation providing a range of services in the areas of refugee settlement, asylum seeker assistance, housing, multicultural foster care, disability support and employment services in NSW. Our vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families reach their potential.


The Multicultural Child and Family Support (MCFS) Program provides a range of services to assist children and young people who have been found to be in need of care and protection to meet their permanent care plan needs – safety, stability and wellbeing through a culturally aware and responsive lens.

The MCFS Program uses a client centred, strengths-based, trauma informed framework to guide its service delivery and facilitate sustainable and practical outcomes for children, young people, families and carers; working in partnership with member agencies and local ethnic and sector partners. Its cultural lens aims to link children and young people with a bilingual worker and/or carer and/or community based matched bilingual support worker.

The MCFS Program has contractual responsibilities with FACS and regulatory responsibilities with the Office of the Children’s Guardian (OCG). 


  • Provide transport to children and young people in OOHC for contact with birth families or for appointments
  • Prepare a brief report on the visit and submit to the Caseworker within one week (SSI will provide a format for this report)
  • Alert Caseworker and Casework Manager regarding any significant issues, and problem solve with them where relevant
  • Sign a confidentiality statement relating to the specific issues involved in the program, including the understanding that you must not reveal to anyone the address, location or nature of the foster family you visit


This is a fantastic entry level position for people who are looking to start a career in Community Services or Child Protection. We are looking for individuals who are studying or have completed a Bachelor of Social Work or have life experience working with children in care and foster parents, to join our growing team!

You will need to have a current unrestricted drivers licence to be able to transport children to appointments and birth family visits. Your own car with fully comprehensive insurance is desirable, however we do have some pool cars available. To excel in this role, you will be a confident communicator with the ability to negotiate and mediate when required. Dispute resolutions skills are important, as is your ability to work as part of a team. You will need to be computer literate and have excellent written communication skills in order to write reports after each supervised visit. Whilst not essential, it is helpful if you speak Vietnamese, Cantonese, Arabic or any second language as some of our clients speak these languages.

Please respond to the “Selection Criteria” section in your cover letter.


We offer the opportunity to engage in meaningful work that makes a real difference to the lives of our clients, their families, carers, and communities.

We have a fantastic benefits package that promotes work/life balance; something we are very passionate about! This includes a fortnightly Accrued Day Off (ADO) for full time staff, flexible working arrangements and generous salary packaging options so you can increase your take home pay!

SSI is passionate about social justice and diversity and is committed to being an EEO employer. We embrace diversity in our workforce and encourage applications from culturally and linguistically diverse backgrounds, including those from Aboriginal, Torres Strait Island heritage and people with lived experience of disability. 

We strongly believe in protecting the safety and wellbeing of children and vulnerable communities and take child protection very seriously. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

SSI will provide reasonable adjustments in our recruitment processes and in the workplace. If you require a reasonable adjustment please email [email protected]

Applications close date: Wednesday 13th March 2019

  • Published on 05 Mar 2019, 11:07 PM