Guest Service Agent (GSA) Supervisor

The opportunity

Arise Hotels & Apartments is looking for an experienced Guest Service Agent Supervisor. As we continue to expand, providing modern and contemporary self-contained apartments across Australia we have an exciting opportunity for an experienced Guest Service Agent Supervisor to join our enthusiastic property group. Reporting to the Front Office Manager this position offers the support and training to help you further your experience.

Who we are

Arise Hotels & Apartments managers approximately 3,000 self-contained and contemporary strata titled apartments. Arise currently has an extensive portfolio across Queensland, Victoria and Adelaide with more growth set to occur in 2022 and beyond.

As part of the Arise Hotel & Apartment group, there has never been a better time to join our rapidly growing company! We are a dynamic team, positive and committed to achieving new heights in the industry. 

What your week looks like 

• The number one priority for this position - You must have a warm, friendly, welcoming, bubbly, energetic personality which is a vital quality to suit the company's goals and objectives. You must feel comfortable talking to people and making them feel well received from the moment they arrive
• Oversee and direct the front office team 
• Assist with the inputting of accounts 
• Conflict resolution skills - de-escalation and negotiation skills.
• Flexible in your role - your duties may vary from day to day as required by Management – Front desk duties and Concierge 
• Your verbal and written English skills should be of a high level as phone reservations, emailing quotes and reservations to guests will be a large part of the role.
• Accuracy of work, and accountability of payment verification, documentation, and processing of both cash and electronic deposits is essential. 
• Good overall knowledge of computers including MS Office.

What we need from you

• RMS 9 + PMS knowledge
• Previous strata managed front desk experience
• Previous Concierge experience
• Ability to speak a second language helpful but not essential

What’s In It For You

• Career progression;
• Immediate start;
• A growing company with ongoing career opportunities;
• Central working location close to public transport;
• Modern work places with higher end product.

If you are excited by this role and wish to join the growing Arise Hotels & Apartments Team, please click to apply button below: