Supervisor- Customer Service Ambassador

Supervisor – Customer Service Ambassador

Location- Tullamarine | Avalon | Southern Cross | Transport Provided

Join Kinetic and lead a dynamic customer-facing team that thrives on sales performance and delivering exceptional service. We’re looking for a passionate Supervisor to drive face-to-face ticket sales, motivate a high-performing team, and ensure seamless daily operations across our key airport and city terminals.

What’s on offer:

• Set your own roster between 6:00am and 10:00pm
• Just one mandatory evening shift (until 8:00pm) per fortnight
• Flexible hours that let you stay connected with your team across shifts
• Work across Tullamarine, Avalon and Southern Cross – with transportation provided
• Attractive quarterly bonus for achieving sales and performance targets
• Be part of a dynamic, go-getting executive team with endless energy and a genuine commitment to your career growth and development

Your day will include:

• Leading and motivating a team of CSAs to exceed KPIs
• Driving face-to-face ticket sales and delivering strong commercial results
• Creating an outstanding customer experience across all locations
• Managing rosters, operations and performance reporting
• Coaching your team to grow, develop and shine

What you’ll bring:

• Experience in a fast-paced, sales-focused environment
• A natural leader with excellent communication and decision-making skills
• A passion for customer service and developing others
• Ability to manage operations across multiple sites and shifts
• Tech-savvy and confident with data-led decision making

At Kinetic, we move people and communities. If you’re a results-driven team leader ready to make your mark – we want to hear from you.

Apply today and take the next step in your leadership career.