Patient Services Officer

About us  

SKG Radiology is proudly West Australian and the official supplier of choice for WA’s elite sporting teams; West Coast Eagles, Perth Wildcats, WACA, Perth Scorchers, Western Force, WA Football, West Australian Ballet, West Coast Fever, AFL Women’s, Perth Lynx, Perth Heat and a number of local football clubs. Established in 1981, SKG Radiology is recognised for its excellence in providing consistent patient care and a wide range of professional services from X-ray to Ultrasound, low-dose CT scans, Interventional Radiology, MRI, EOS Weight Bearing Imaging, Nuclear Medicine & Theranostics. Along with being a part of the Sonic Healthcare Australia Radiology network, our world-leading technology joined with the expertise of our talented staff ensures that SKG Radiology remains at the forefront of diagnostic imaging innovation.  

About the role 

Our Patient Services team is responsible for liaising with medical specialists, GPs, patients and members of the general public; assisting with everything from general enquiries to the co-ordination of bookings over the telephone. 

In the role of Patient Services Officer you will be the first point of contact for people choosing our company and therefore can make or break our reputation hence a welcoming, professional and accurate approach is key. 

• The successful candidate will demonstrate the following:  
• An understanding that all communication is via the telephone with no face to face customer interaction 
• A consistent Patients First focus  
• Exceptional customer service skills  
• Polite phone manner  
• The ability to multi task and adapt quickly to different situations  
• High degree of computer literacy  
• Keen attention to detail  
• A warm approach with the ability to converse with people from diverse social and cultural backgrounds  

This is a Full Time position – 75 Hours per fortnight 

Due to the nature of the position, flexibility is key as shift start and finish times will be variable and include weekend shifts. There is an expectation of this role to work hours across the full week as per the department roster. 

Please note that our Patient Services office is located in the suburb of Innaloo. 

Working with SKG Radiology:

At SKG, we are dedicated to being an employer of choice by promoting a positive and caring work environment for our employees. 

• Discounted fees on SKG services for staff and family members 
• Friendly and supportive team environment 
• Long standing and successful company, 40 + years! 
• Ability to accrue Time off in Lieu  
• Paid parental leave policy  
• Professional career development with ongoing training and upskilling opportunities 
• Committed to our employees’ health and well-being, providing access to an Employee Assistance Program 
• Access to discount with a prominent corporate health fund 
• Access to discounted gym membership  
• FLARE employee benefits & discounts program  
• Rewards and Recognition program 
• Competitive remuneration package  

Interested? 

If this role sounds like you, we would love to hear from you and will be in touch if you are shortlisted for this opportunity. 

Applications close 20 January 2026, SKG reserves the right to begin the recruitment process before the applications close date.