Clinical Quality & Compliance Coord-Acacia Prison

Serco is a place where you can grow

Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Annual leave, sick leave, and volunteer leave
• Free uniforms, meals, onsite gym and parking
• Professional development opportunities

Make an impact at Serco

As a Clinical Quality & Compliance co-ordinator on the health services team at Acacia Correctional Centre, you’ll make a positive impact by providing advice, assistance and support in all matters relating to clinical risk, clinical governance, incident and complaints management and quality healthcare in line with accreditation standards and policy requirements. 

As a Clinical Quality & Compliance co-ordinator in the Health Services team, you’ll make a positive impact by:

• Ensuring compliance with relevant industry and accreditation standards
• Develop and maintain the Quality Plan in line with Justice Health requirements
• Promote and embed a culture of continuous quality improvement
• Support the Health Services Manager and medical team in demonstrating clinical effectiveness
• Drive high clinical standards and positive patient outcomes
• Promote Acacia Prison as a Health Centre of Excellence
• Support staff education and ongoing professional development

To be successful in this role you’ll have:

• Senior registered/Clinical Nurse - Division 1 with Australian Health Practitioner Regulatory Agency (AHPRA) 
• Relevant tertiary qualification in Total Quality Management systems, quality assurance and/or experience with a similar capacity
• Experience in auditing, clinical quality improvement, governance and accreditation frameworks such as RACGP or the NSQHS
• Proven ability to analyse and synthesize data and use it to drive improvement through the production of presentations, reports and submissions
• Demonstrated high level skills in planning and organisation, time management, critical thinking, problem solving and decision-making

As a fast-growing and successful global company, Serco’s services span across Justice, immigration, Defence, Space, Customer Services, Health, and Urban Mobility. In joining us, you’ll be part of a supportive culture with trusted leaders who will help you achieve your goals. You will also appreciate a flexible approach to work-life management, supported by long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, technology, and partners to create impactful solutions addressing some of the world’s most urgent and complex challenges. We focus on serving governments across the globe, touching millions of lives in Australia, New Zealand, and Hong Kong.

If you would like to find out more before applying, please feel free to contact Health Centre Manager, Jessie Naicker via email - jessie.naicker@serco-ap.com for a confidential chat, we would love to hear from you.

We seek and celebrate diversity and encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans, and people with disabilities. By joining Serco, you’ll have access to Employee Networks led by colleagues passionate about diversity, inclusion, and belonging.

Impact a better future at Serco