Operations Manager - Facilities Management

About the Opportunity

This position is accountable for the delivery of our Contractual related provisions to our customers as covered under the Department of Immigration and Border Protections Infrastructure and Facilities Management Services. The position is also accountable for supporting the Facilities Management Services to the Acacia Prison Contract. This position reports the General Manager FM & is focused on the efficient operation of the Infrastructure and Facilities Management Services.

This is a great opportunity to work as part of a high performing facilities management leadership team & truly have an impact on how we do things.

What you’ll be doing 

• Manage and direct the operations of the Facilities Management business and personnel in accordance with Serco’s strategic plan, with an emphasis on standardisation of policies and procedures and in compliance with the Serco Immigration Services Head Contract.
• Provide technical support to the sites for the full performance of the works including PAS and ISO management techniques.
• Support and assist in the rollout of new technologies and systems for performance of the contracts.
• Manage the day-to-day operations of all contracts that contribute to meet all regulatory, business, strategic, core and incentive Key Performance Indicators (KPI) of the Serco Immigration Services Head Contract and the contract for the Department of Justice (Acacia Prison).
• Ensure the implementation of Workplace Health, Safety and Equal Employment Opportunity policies and procedures that meet legislative requirements and the safety, health and welfare of all employees, customers, subcontractors and visitors.
• Prepare monthly reports to the General Manager-FM for internal Serco use and for the client.

About you - your ideal skills & experience 

• Demonstrable experience in the leadership of Maintenance Management, Contractual engagement of contractors including the development of scopes and works packages.
• Demonstrated experience leading a nationally distributed Facilities Management and Maintenance environment.
• Associate Diploma or equivalent Tertiary Qualifications or relevant experience in maintenance management, facilities management, or business management
• Trade Qualification or Certificate (Certificate IV) in trades or other relevant trade associated disciplines
• Ability and commitment to implement Workplace Health and Safety, Equal Employment Opportunities and Affirmative Action strategies.
• Previous experience in a geographically distributed Facilities Management & Maintenance environment

You do not need to match every listed expectation to apply for this position. If you like the look of the role, we’d love to hear from you.

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a Federal police check as an essential selection component for this role.

Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application. 

About us – Serco & proud

At Serco, not only is the nature of the work we do important, but everyone has a vital role to play from caring for vulnerable people to managing complex public services. We are a team of 50,000+ globally and 14,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management & citizen services. To learn more please visit www.serco.com/aspac

Why Join Us

• You’d be joining a company that delivers essential public services (in partnership with governments) that impact a better future for communities, & those in our care
• You’ll get to have an impact on how we do things: Enjoy being part of a driven team with a collaborative culture that values decision-makers & action.
• We Invest in you: Accelerate your career through our learning & development opportunities – think skills based training, defined career pathways & fantastic internal mobility opportunities across the group!

If you’re inspired to make a positive difference, apply now.

For any additional questions, or to learn more, please contact me – Tom Russell - TA Lead - 0436 966 728

Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day. 

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging