Emergency Management Officer

About the Opportunity

We are seeking an Emergency Management Officer to join our Safety and Incident Management Service (SIMS) team. In this role, you will ensure the safety and security of individuals, equipment, and facilities, contributing to our goal of establishing a premier healthcare environment in Australia. You'll operate in a fast-paced setting, managing security, emergency, and parking-related issues with a focus on patient care and operational efficiency.

What you’ll be doing

• Fulfilling responsibilities aligned with SIMS and Vehicle Traffic Management Service Plans.
• Managing coverage to ensure 24/7 service availability, prioritising rapid response and professionalism.
• Supervising security, emergency, and parking matters outside regular hours, maintaining a safe and patient-focused approach.
• Providing support to the SIMS Operations Manager and meeting performance targets and service level agreements.
• Establishing positive relationships with team members, stakeholders, and clients, delivering exceptional customer service.
• Collaborating with other Facility Management Services to ensure smooth service delivery and ongoing improvement.

About you - your ideal skills & experience:

• Certificate II in Security Operations or willingness to obtain within an agreed timeframe.
• Desirable: Certificate III in Security Operations.
• Manual Driver's License (C Class).
• Proven experience in a similar operational role, emphasising safety and security.
• Strong communication and interpersonal skills, fostering positive relationships with diverse stakeholders.
• Dedication to patient care and safety, demonstrating a proactive and professional approach to emergency management.
• Ability to work collaboratively in a team environment and contribute to continuous improvement initiatives.

You do not need to match every listed expectation to apply for this position. If you like the look of the role, we’d love to hear from you.

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a Federal police check as an essential selection component for this role.

Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application. 

About us – Serco & proud

At Serco, not only is the nature of the work we do important, but everyone has a vital role to play from caring for vulnerable people to managing complex public services. We are a team of 50,000+ globally and 14,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management & citizen services. To learn more please visit www.serco.com/aspac

Why Join Us

• You’d be joining a company that delivers essential public services (in partnership with governments) that impact a better future for communities, & those in our care
• You’ll get to have an impact on how we do things: Enjoy being part of a driven team with a collaborative culture that values decision-makers & action.
• We Invest in you: Accelerate your career through our learning & development opportunities – think skills-based training, defined career pathways & fantastic internal mobility opportunities across the group!

If you’re inspired to make a positive difference, apply now.

Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative, and collaborative. Our people matter and make a difference every day. 

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco, you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.