Telehealth Nurse (Health Direct)Work From Anywhere

Bring Your Nursing Expertise Home – Join Serco’s Virtual Clinical Team

At Serco, you’ll be part of a global team of 60,000+ professionals delivering essential public services on behalf of governments and organisations. We operate across six key sectors: Community Services, Defence, Healthcare, Immigration, Justice, and Transport.

No matter your role or location, we’re united by a shared mission: to bring service to life and make a meaningful impact every single day.
Explore more at www.serco.com/aspac.

About the Role

We’re hiring Registered Nurses (part-time and full-time, minimum 30 hours/week) to support Australians over the phone - offering expert guidance across a 24/7 roster, all from the comfort of your home.

What You’ll Do

• Triage and assess callers to determine appropriate care pathways
• Actively listen and extract vital clinical information
• Document interactions using a secure digital system
• Offer guidance using clinical pathways and evidence-based tools
• Refer or transfer to relevant services when required

Training & Start Dates

We offer a full week of paid online training to set you up for success. Attendance for the full week is essential:

• 28 July - 1 August 2025

Hear from Our Team

“I honestly can’t recommend Serco enough. The staff have been incredibly accommodating and flexible with me as a new mum. And please do let newcomers know—this job is far from boring! There’s so much variety in the calls, and I’m constantly using my critical thinking skills.”

- Current Serco Telehealth Nurse

Who We’re Looking For

We’d love to hear from Registered Nurses who:

• Hold unrestricted AHPRA registration for a minimum of 3 years
• Have at least 3 years of full-time (or equivalent) clinical experience within the last 5 years
• Bring recent experience in a complex primary health, acute medical, emergency department, or rural/remote setting
• Are confident working autonomously and thinking on their feet in high-pressure situations
• Are comfortable using computer systems, including telehealth platforms, databases, and digital communication tools
• Have a home setup with reliable Wi-Fi, strong mobile reception, and a quiet space for confidential calls
• Enjoy making a difference in a flexible, home-based environment

Why Choose Serco?

• Continue developing your clinical judgment and triage expertise
• Be part of a global company that values its people and offers room to grow
• Experience true flexibility - ideal for maintaining work-life balance
• Make a genuine difference, every shift

Serco and Proud

At Serco, our people matter. From managing public health services to supporting vulnerable communities, we all play a vital role.

Our core values - Trust, Care, Innovation, and Pride - guide everything we do.

We are proud to foster a diverse and inclusive workplace, welcoming applicants from all backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, veterans, and people with disabilities.

Apply now and be part of a team that’s redefining what nursing can look like.
Discover more at www.serco.com/aspac/careers or email us at healthcare.projects@serco-ap.com