Roster Coordinator

Serco is a place where you can grow

Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

·        Five rostered days off each fortnight

·        Shift hours from 4:30am to 10:30pm, seven days a week

·        Career development and training opportunities

·        Tools that support smarter ways of working (ServiceNow, Genesys, UKG, T2W)

·        Supportive team culture that values innovation and collaboration

Make an impact at Serco

As a Workforce Roster Coordinator in our Operational Support Centre (OSC) team, you’ll play a key role in optimising rosters across our contracts, ensuring our teams are well-supported and operations run smoothly. This role is ideal for someone who’s proactive, detail-oriented, and energised by change. You'll be the first point of contact for our Workforce Management system users and work closely with a diverse group of stakeholders to drive real-time decisions and improvements.

You’ll spend your time focused on:

·        Workforce management - 60%

·        Performance analysis - 20%

·        Triaging phone queries - 20%

As a Roster Coordinator, you’ll make a positive impact by:

·        Managing staff allocation and roster changes across multiple sites.

·        Ensuring roster updates are accurate, timely, and aligned with operational needs.

·        Backfilling vacancies and training team members on workforce management tools.

·        Collaborating with stakeholders to identify trends and improve performance.

·        Building strong internal relationships with teams across the OSC and beyond.

·        Triaging and resolving queries related to systems and central support.

Serco is a place for you

To be successful in this role you’ll have:

·        Experience in workforce management or roster coordination (desirable).

·        Ability to work independently and respond quickly in a dynamic environment.

·        Strong analytical skills and the ability to make real-time, data-informed decisions.

·        Excellent communication skills and confidence in engaging diverse stakeholders.

·        A keen eye for detail and a commitment to accuracy.

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you’ll appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving Governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to grow your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We celebrate diversity and welcome applications from all backgrounds and cultures – including Aboriginal and Torres Strait Islander peoples, LGBTQI+ communities, veterans, and people with disability. You’ll also have access to Employee Networks led by colleagues who are passionate about inclusion and belonging.

Impact a better future at Serco.