Compliance and Assurance Officer

About the Opportunity

The Compliance, Contract and Assurance Officer supports all business areas of Acacia Prison in maintaining compliance to Contractual Obligations and Operational Performance Measures. This includes analysing, evaluating, trending and reporting on relevant information for continual improvement and assisting in the provision of advice on contractual matters.

What you’ll be doing 

• With the Operational Performance Manager Acacia Prison Quality Management System: Manage Annual Audit Schedule, prepare and conduct reviews against policy and process, and monitor satisfaction of observations toward maintaining compliance to contractual requirements and ISO 9001:2015
• Risk Register: Prepare monthly reports, attend monthly Risk Review meetings, prepare and circulate Agenda and Minutes, and follow up on actions.
• Operational Assurance: Manage matters related to Operational Assurance, prepare monthly reports, attend monthly Operational Assurance meetings, prepare and circulate Agenda and Minutes, and follow up on actions.
• Training Register: Monitor (Custodial and LMS) training to ensure continued compliance to contractual training requirements.
• Assist in managing complaints and correspondence from prisoners to ensure issues are resolved, responses submitted timeously, and trends identified to reduce the likelihood of litigation and to assist in improving performance.
• Manage release of new Policies and Standing Orders and monitor Standing Orders to ensure existing versions are reviewed, updated and distributed.
• Support all business areas of Acacia Prison in maintaining compliance to contractual obligations and operational performance measures.

About you - your ideal skills & experience 

• Qualifications in Business, Commercial or Contract Law (Desired but not essential)
• Previous experience in a relevant area (Justice / Commerce / Business / Auditing) (Desired)
• Advanced Excel skills
• Attention to detail when it comes to reporting, trends in data and auditing.
• Ability to gain cooperation and assistance from colleagues and stakeholders toward meeting outcomes.
• Compliance with due dates, without exception.

You do not need to match every listed expectation to apply for this position. If you like the look of the role, we’d love to hear from you.

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a Federal police check as an essential selection component for this role.

Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application. 

About us – Serco & proud

At Serco, not only is the nature of the work we do important, but everyone has a vital role to play from caring for vulnerable people to managing complex public services. We are a team of 50,000+ globally and 14,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management & citizen services. To learn more please visit www.serco.com/aspac

Why Join Us

• You’d be joining a company that delivers essential public services (in partnership with governments) that impact a better future for communities, & those in our care
• You’ll get to have an impact on how we do things: Enjoy being part of a driven team with a collaborative culture that values decision-makers & action.
• We Invest in you: Accelerate your career through our learning & development opportunities – think skills based training, defined career pathways & fantastic internal mobility opportunities across the group!

If you’re inspired to make a positive difference, apply now.

For any additional questions, or to learn more, please contact me – Karis Daniele – Talent Acquisition Consultant – 0419 727 433

Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day. 

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging