- Excellent opportunity to grow in your career and step up to your next role
- Ongoing training and development provided to help you thrive
- Influence innovation and continuous improvement
About us – Serco & proud
At Serco, not only is the nature of the work we do important, but everyone has a vital role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management & citizen services. To learn more please visit www.serco.com/aspac
About the Opportunity
This a permanent opportunity reporting to the Supervisor – Prisoner Trust Services. You will assist with the daily operations of the Prisoner Trust Services function of the prison and provide administrative support for all Prisoner Trust related functions. You will primarily be responsible for prisoner communications (mail & telephones) & switchboard duties.
This is an amazing opportunity to ‘Start with a job and stay for a career’ with extensive employment & growth opportunities across Serco. At Serco we are committed to growing our team members with a large focus on professional development.
What you’ll be doing
- Reception & telephone switchboard relief
- Collection, sorting, inspection and recording all incoming prisoner mail
- Processing prisoner telephone forms
- Sorting, franking & dropping off outgoing mail
- Data entry & general adminstrative duties
- Provide support to Prisoner Trust Services team as required
About you - your ideal skills & experience
- This role will suit someone with a proactive, investigative mindset, who likes solving problems
- You are a team player with high attention to detail & well-organised with the ability to meet deadlines.
- 2 years plus in office administration duties in particular processing/data entry/switchboard
- Excellent communication & customer service skills
- Intermediate computer skills (Word, Excel, Outlook, Sharepoint)
- Absolute discretion with prisoner & confidential information
You do not need to match every listed expectation to apply for this position. If you like the look of the role, we’d love to hear from you.
This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a Federal police check as an essential selection component for this role.
Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.
Why Join Us
- You’d be joining a company that delivers essential public services that make a difference in the communities in which we live
- You’ll get to make an impact: Enjoy being part of a driven team with a collaborative culture that values decision-makers & action.
- We Invest in you: Accelerate your career through our learning & development opportunities – think skills based training, defined career pathways & fantastic internal mobility opportunities across the group
If you’re inspired to make a positive difference, apply now.
Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging