Performance & Reporting Analyst

Serco is a place where you can grow

Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Flexible salary packaging options, including novated leasing for new and used vehicles  
• Benefits@Serco, which includes a great range of career support programs, wellbeing packages, and financial benefits, available through us and our selected partners, including access to Fitness Passport  
•  Generous employee referral program  
• Share2Care 12 weeks of paid parental leave to eligible employees  

 Make an impact at Serco

As a Performance & Reporting Analyst in the Operational Performance team, you’ll make a positive impact by driving strategic initiatives to improve operational efficiency and compliance.

Based at Clarence Correctional Centre, this is a full-time permanent opportunity where your work will directly support the safety, security, and reintegration efforts of Australia’s largest correctional facility.

As a Performance & Reporting Analyst, you’ll make a positive impact by:

• Collecting and analysing data for monthly, quarterly, and annual reporting cycles
• Preparing reports, findings, and recommendations to enhance policy and procedural compliance
• Managing document control systems and contractual compliance assessments
• Responding to Freedom of Information requests, subpoenas, and legal inquiries
• Supporting and maintaining management systems, including Quality, Health & Safety, and Environment
• Leading the preparation for audits and ensuring timely internal audit reporting

Serco is a place for you

You are someone who thrives in a structured, detail-oriented environment and is driven by continuous improvement. You communicate insights clearly, manage multiple priorities effectively, and are passionate about creating safe and respectful workplace cultures.

To be successful in this role you’ll have:

• Business Administration, Accounting, Legal, or similar discipline
• Proven analytical abilities and experience in generating process documentation
• Advanced Excel and report writing skills
• Excellent communication skills to translate data into actionable insights
• Understanding of ISO management system standards
• Knowledge of quality assurance processes and legislative compliance
• Ability to work in a secure, highly controlled environment

Please note:

• This position carries trust and responsibility. To support this, a comprehensive probity assessment, including a National Police Check, is a key part of the selection process for this role.

About Clarence Correctional Centre 

Opened in mid-2020, this 1,700-bed state-of-the-art facility is the largest correctional Centre in Australia.  Located on the beautiful NSW North Coast approx. 6 hours' drive from Sydney and 3.5 hours from Brisbane our region offers rainforests, epic headlands, sand dunes and some of the best Australian beaches with a variety of multi-cultural cafes, restaurants, and friendly community towns. 

About Serco

As a fast-growing and successful global company, Serco’s services span justice, immigration, defence, health, and more. Joining Serco means being part of a team committed to making a difference while being supported in your career journey.

Ready to make a difference where it matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges. We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans, and people with disability.

By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.