Corporate Affairs Manager

About the Opportunity

As the Corporate Affairs Manager at Serco, you will play a critical role in enhancing our brand, reputation, and positioning across the Asia Pacific Region (AsPac). This position involves leading the development and execution of our corporate marketing and digital communication strategies, ensuring alignment with Serco’s overarching strategic goals and growth pursuits. Acting as the division’s brand custodian, you will manage brand assets and governance while safeguarding Serco’s reputation through effective media management.

What you’ll be doing  

• Managing the overarching functions of the Serco AsPac ‘Press Office’, including crisis communications and proactive media relations
• Developing and activating corporate content and campaign plans to support key growth objectives, including designing themes, creating visual assets, and evaluating campaign effectiveness
• Managing and enhancing Serco AsPac’s online presence across digital platforms, ensuring content is current and strategically aligned with broader corporate goals
• Monitoring and reviewing online reputation, developing responsive strategies to improve or modify public perceptions as needed
• Overseeing the production of corporate marketing and sales collateral to boost brand recognition and support corporate campaigns
• Forging and maintaining strong relationships with internal stakeholders, media, industry partners, and client media teams

About you  

You are a highly motivated and proactive professional with exceptional relationship-building skills, adept at both internal and external stakeholder management. With outstanding verbal and written communication abilities, you thrive in dynamic environments where flexibility and resilience are key. You are known for your strategic thinking and are keen to identify core business drivers and opportunities for improvement. A team player at heart, you excel in mentoring junior staff and are always prepared to wear "many hats" to achieve objectives. 

Your ideal skills & experience  

• Bachelor’s degree (or higher) in Communications, Marketing, Media or similar discipline or relevant industry experience 
• In-depth knowledge of branding, marketing, and communications best practices
• Solid understanding of media and issues management principles
• Excellent verbal and written communication skills, with the ability to simplify complex concepts for diverse audiences
• Proven ability to work independently, prioritise effectively in a rapidly changing environment, and maintain high levels of personal integrity and resilience

About us – Impact a Better Future 
At Serco, not only is the nature of the work we do important, but everyone has a vital role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000+ globally and 12,000+ in Asia Pacific responsible for delivering essential public services in areas including Defence, Justice, Immigration, Healthcare, Facilities Management, and Community Services. To learn more, please visit www.serco.com/aspac

Why Join Us

• You’d be joining a company that delivers essential public services (in partnership with governments) that impact a better future for communities, and those in our care
• You’ll get to have an impact on how we do things: Enjoy being part of a driven team with a collaborative culture that values decision-makers and action. 
• We invest in you: Accelerate your career through our learning and development opportunities – think skills based training, defined career pathways and fantastic internal mobility opportunities across the group!

If you are inspired to make a positive difference, please apply now.

For more information about this job opening, or to have a confidential discussion, please email Vanessa at Vanessa.Ng@serco-ap.com. We do not accept applications via email. Please be advised that all prospective applicants are required to submit an application and participate in our formal recruitment process. 

This is a position of trust and responsibility. To support this, we will conduct a thorough probity assessment, including a Federal police check as an essential selection component for this role.

Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application. 

Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day. We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.