Medical Administration Team Leader

About the Opportunity

The key purpose of the Team Leader is to provide a high level of administration support to Acacia Prison Health Centre whilst managing a team of medical receptionists.

What you’ll be doing 

• Working collaboratively with the Healthcare team and Healthcare Services Manager in assisting them with any administrative support.
• Delegating and leading a small team of other medical receptionists (Managing their leave, consolidating work to each receptionist and reporting)
• Maintaining confidentiality of all sensitive material and data associated with this role.
• Providing administrative training and support for new staff members within the Healthcare centre
• Undertake duties of the medical receptionists as well as the SMR and team leader responsibilities.
• Demonstrating high ethical professional standards and compliance with the Acacia Prison code of conduct and policies.
• Developing and managing efficient administrative systems/processes to support effective time management and liaison on behalf of team members.

About you - your ideal skills & experience 

• Ability to perform a range of administrative and clerical functions.
• Experience working in a multi-disciplinary team demonstrating initiative and flexibility in an environment subject to pressure and change.
• High level of skill with Excel, Word, Outlook etc.
• Experience working with systems such as Echoe & Toms is desirable.
• Well-developed interpersonal skills including the ability to effectively communicate, problem solve, negotiate, and resolve conflict with those that may display challenging behaviours or come from ethnically and culturally diverse backgrounds.

You do not need to match every listed expectation to apply for this position. If you like the look of the role, we’d love to hear from you.

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a Federal police check as an essential selection component for this role.

Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application. 

About us – Serco & proud

At Serco, not only is the nature of the work we do important, but everyone has a vital role to play from caring for vulnerable people to managing complex public services. We are a team of 50,000+ globally and 14,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management & citizen services. To learn more please visit www.serco.com/aspac

Why Join Us

• You’d be joining a company that delivers essential public services (in partnership with governments) that impact a better future for communities, & those in our care
• You’ll get to have an impact on how we do things: Enjoy being part of a driven team with a collaborative culture that values decision-makers & action.
• We Invest in you: Accelerate your career through our learning & development opportunities – think skills based training, defined career pathways & fantastic internal mobility opportunities across the group!

If you’re inspired to make a positive difference, apply now.

For any additional questions, or to learn more, please contact me – (your name) – (your job title) – (insert number)

Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day. 

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging