Delivery Platform Manager - UberEatsHybrid

Own it While it’s Hot

Every job promises good culture and opportunity. But here, they’re real and yours for the taking.

We’ve been serving up golden-crumbed, pan-fried schnitzels since 2007, using a traditional Polish family recipe. Yup, we’ve sure grown in that time - from a small family business into a nationwide franchise! But the passion and care we put into crafting each schnitzel hasn’t changed, even if the wallpaper has. If good food, good people and good service matter to you, you owe it to yourself to give it a crack at our place.

Order Up!

We’re looking for a Delivery Platform Manager – Uber Eats to lead and optimise national performance across Uber Eats. This role will own the strategic partnership end-to-end, using data, insights, and commercial analysis to drive sales growth, platform performance, customer engagement, and operational excellence across the Schnitz network.

You’ll work closely with Uber Eats and internal stakeholders to lead joint business planning, optimise national campaigns and promotions, improve menu performance and visibility, analyse customer and sales trends, and identify opportunities to increase growth through the platform. You’ll also support restaurants in achieving operational KPIs, platform standards, and best-practice execution to maximise performance nationally.

Driving Sales & Performance

• Drive sales growth and performance across Uber Eats nationally
• Manage promotional spend and monitor ROI
• Support fee, commission, and marketing negotiations
• Increase order value through pricing, bundles, and upsell opportunities

Partner & Campaign Management:

• Manage the relationship with Uber Eats and franchise stakeholders
• Plan campaigns and promotions with Marketing teams
• Improve brand visibility through featured placements and sponsored campaigns
• Increase platform search visibility and customer engagement

Menu & Promotion Optimisation:

• Maintain a clear, accurate, and commercially optimised delivery menu
• Improve menu imagery and descriptions to drive conversion
• Develop delivery-exclusive offers and national promotions

Restaurant Operations:

• Support restaurants to efficiently manage and fulfil delivery orders
• Ensure pricing and platform settings remain accurate
• Improve order accuracy, operational performance, and platform KPIs

Customer Experience & Insights:

• Monitor customer ratings and identify improvement opportunities
• Reduce issues such as missing or incorrect orders
• Analyse performance data and trends to drive continuous improvement initiatives

What You Will Bring:

• 5+ years experience in Digital, eCommerce or Marketplace Management
• Experience managing Uber Eats or similar delivery platforms
• Strong commercial and analytical capability
• Confidence managing external platform relationships
• Franchise network exposure (desirable)
• Experience with BI reporting tools e.g. Power BI / Tableau (desirable)

Looking for a Career that Will Pan Out?

At Schnitz, we believe the best things in life come wrapped in a golden, crispy crumb. But beyond the food, there’s even more to love about building a career with us. Our people say three things really stand out:

• A team that feels like family: Work with people who genuinely care, celebrate wins together, and support each other when it matters most.
• Real skills, real growth: Build meaningful skills and shape a career you can truly own.
• A product and story that matter: We’re more than a food business — we’re a proud Australian success story, and we’re looking for people who want to help write what comes next.

Schnitz is committed to fostering an inclusive and respectful workplace environment. We hire great people from a wide variety of backgrounds - not just because it is the right thing to do, but because it makes our organisation stronger. We encourage applications from Aboriginal and Torres Strait Islander people and other people of colour, people from culturally diverse backgrounds, LGBTQIA+ people and those with a disability.