Food & Beverage Supervisor - Heartland Hotel Queenstown

• Hotel: Scenic Suites & Heartland Hotel Queenstown 
• Location: 27 Stanley Street, Queenstown 9300
• Employment Type: Full-Time, Permanent position.
• Hours of Work: Guaranteed a minimum of 30 hours per week, on a rotating roster, including weekends from Monday - Sunday. The schedule will include some split shifts.
• Wage Rate: $28 - $30 per hour
• Explore: https://www.scenichotelgroup.co.nz/queenstown/heartland-hotel-queenstown/

Key Tasks & Responsibilities:

• Overseeing the day-to-day operation of teams in the Food & Beverage department, including making sure team members understand their allocated tasks.
• Providing supervision, training and guidance to Food & Beverage Attendants.
• Greeting and seating guests. Taking orders and relaying them to the kitchen and bar staff.
• Handle customer complaints and resolve issues to ensure a positive experience.
• Communicate daily specials, promotions, and relevant information to the team.
• Taking a proactive approach to sanitising and cleaning the restaurant.
• Collecting payments for sales and operating the point of sale system and cash register.
• Assisting with any additional duties requested by the Restaurant & Bar Manager, or Hotel Manager.

Preferred Skills & Experience:

• 1-2 years of proven Food & Beverage experience
• An LCQ qualification and Duty Managers certificate would be an advantage.
• Relevant tertiary qualification in hospitality or related field would be an advantage.
• Passion for delivering outstanding customer service.
• Flexibility to work a rotating roster, including weekends and evenings.
• Strong organisational and multitasking abilities.
• Excellent verbal communication skills.

Why Choose Scenic Hotel Group?

We're New Zealand's biggest locally owned hotel group, with 18 properties all over the country.

We Do IT: Now, Right, Together, and Sustainably

Now: We act fast “Now” for exceptional guest experiences

Right: We get it “Right” from the start, with ongoing training to elevate our service quality.

Together: We grow “Together” in a team that boosts guest experiences.

Sustainably: We're fully committed to “Sustainability” driving a positive impact for our planet.

Kickstart your new chapter! If this sounds perfect and we've got what you need, hit apply now!

For more opportunities within our group, visit: https://www.scenichotelgroup.co.nz/careers/