Workforce and Rostering LeadHybrid

About Us

Sai Home Care is a boutique, community‑founded home care provider that has proudly supported older Australians and people living with a disability across Melbourne’s South Eastern and Mornington Peninsula regions for more than 45 years, delivering aged care and NDIS services.

Built on strong relationships and deep local knowledge, Sai has earned a reputation for personalised, high‑quality care that genuinely puts people first - both clients and employees. Our teams care for people they know, in communities they understand, delivering support that enables individuals to live independently, safely and with dignity at home. 

At Sai, we believe great care starts with connected, supported people. We foster an environment where you can be yourself at work, feel trusted to lead with professionalism and compassion, and be proud of the contribution you make each day. As part of a broader care group, we combine our strong local identity with shared expertise, systems and support - allowing our team to focus on what matters most: clients, outcomes and impact. 

About The Role

This role brings together people, planning and care.

The Workforce and Rostering Lead is a people‑centred leadership role at the heart of service delivery, shaping workforce approaches that are practical, responsive and deeply human. The role ensures care is delivered consistently and reliably, while creating a positive experience for the workforce that makes it possible.

You’ll translate service demand into effective workforce and rostering solutions, working closely with Operations, Recruitment and People & Culture. Strong systems, clear planning and the thoughtful use of data sit alongside relationship‑building and a genuine understanding of the workforce experience.

As a leader, you’ll guide and support the Workforce and Rostering team through clear direction, meaningful engagement and a strong focus on reliability and performance. By strengthening capability, accountability and connection, you’ll help build a support worker workforce that feels valued, capable and proud of the work they do.

Key responsibilities include: 

• Working closely with Operations to understand current and emerging client needs and translate these into practical workforce plans.
• Leading rostering and scheduling to support continuity of care, thoughtful client–worker matching and strong workforce utilisation.
• Partnering with the Recruitment team to support proactive and targeted hiring that enables sustainable service delivery and positive client outcomes.
• Building and maintaining thoughtful contingency workforce options that allow services to scale and adapt while ensuring both clients and support workers feel supported.
• Creating a positive and engaging support worker experience that builds capability, development and retention through supportive leadership and clear expectations.
• Leading and supporting the Workforce and Rostering team with care and clarity, fostering a collaborative and accountable culture aligned to organisational values.
• Working in close partnership with Operations, Recruitment and People & Culture to share insights and continually improve how the organisation supports its people and services.

About You

You’re an experienced, people‑centred workforce leader who knows how to balance care, structure and accountability in complex service environments. You enjoy working at pace, solving problems alongside others, and building workforce approaches that support great experiences for both clients and support workers.

You bring a thoughtful, data‑informed mindset to workforce planning and rostering, while staying grounded in the realities of frontline service delivery. You lead with empathy and clarity, build trust easily, and are motivated by strengthening engagement, reliability and continuity of care.

Our ideal candidate will also have:

• Experience leading workforce planning, rostering and service delivery outcomes in complex, fast‑moving environments.
• Exposure to aged care, disability or similarly regulated, Award‑based settings.
• A strong track record of leading and engaging large, geographically dispersed and largely casual workforces.
• The ability to build connection, trust and accountability across diverse teams and stakeholder groups.
• Confidence using workforce data and insights to inform decision‑making and drive continuous improvement.
• A collaborative communication style and comfort working across cross‑functional teams.
• A practical, adaptable approach to growth, change and competing priorities.

Role Requirements:

• Right to work in Australia
• Current driver licence
• NDIS Worker Screening Check

What We Offer 

• Meaningful leadership opportunity – Play a key role in shaping workforce capability, engagement and service reliability across the organisation.
• Strong local connection – Work with clients and teams in communities you know, backed by more than 45 years of local history.
• Support to lead well – Backed by senior leaders and shared support teams so you can focus on people, quality and outcomes.
• Influence and autonomy – Real opportunity to refine ways of working and make a visible impact.
• Values‑led culture – Join an organisation that prioritises professionalism, respect and genuine care.
• Flexible, hybrid role – Based in Carrum with a mix of office and home‑based work 

Apply now and join the future of Australian homecare!