Support Coordinator - Street to Home

Make a real impact where it matters most

Join Ruah’s Street to Home Mobile Outreach Team and support people experiencing homelessness to secure housing and rebuild their lives.

Based at The Hub in Northbridge, you’ll work on the ground with clients facing complex challenges – including mental health, trauma, and reintegration after prison – helping them achieve long-term, sustainable outcomes.

About Ruah

Ruah is a leading values-driven employer in Western Australia’s community services sector. Our staff go boldly, not just supporting people in need, but working to end homelessness, end domestic violence and create opportunities for people struggling with poverty and mental health challenges.

Our professional team of operational and corporate services staff is backed by one of WA’s biggest Peer support workforces. Our staff reflect our commitment to diversity and inclusion, where difference is valued, celebrated and embraced.

By choosing to work with us, you are helping transform the lives of vulnerable and disadvantaged people in our community.

About the Role

This is real outreach work — supporting people where they are, often on the street, and helping them move toward safe housing and long-term stability.

• Engage with clients who may be street-present or highly disengaged
• Support people experiencing mental health challenges, trauma, and reintegration after prison
• Help clients access and sustain safe, stable housing
• Deliver case management, advocacy, and referrals
• Build strong partnerships with hospitals and community services
• Maintain clear, accurate client records and documentation

Clients may self-refer or come through external services, requiring flexibility, persistence, and strong relationship-building skills.

This is a full-time position (38 hours per week, Monday to Friday) offered on a maximum term contract of 3 months.

What we’re looking for

The successful applicants will be required to meet the following criteria:

• Experience supporting people with homelessness, mental health, AOD or complex needs
• Strong ability to engage and build trust with vulnerable or hard-to-reach clients
• Skills in case management, report writing, and coordination of supports
• Ability to work independently in outreach environments while contributing to a team
• Solid administrative and computer skills
• Commitment to person-centred, trauma-informed practice and Ruah’s values

The following criteria are considered desirable:

• Relevant qualification in community services or related field, or equivalent experience
• Understanding of culturally safe and inclusive practice, including Aboriginal culture

What do we offer?

• A salary aligned with Level 4 of the Ruah Enterprise Agreement (and the SCHADS Award), starting at over $88,000 + super.
• 5 weeks annual leave + 17.5% annual leave loading (for award-based staff)
• 16 weeks paid parental leave, with flexibility to take at 32 weeks half-pay (uniquely, new staff can access 4 weeks paid parental leave after just 6 months’ service). 
• Free, independent and confidential access for you and your family to our Employee Assistance Program.
• Free Ruah-paid Journey Cover (insurance for when you're getting to and from work).
• Incredibly valuable Salary Packaging (to extend your take home pay) with:
• up to $15,900 core packaging
• an additional $2,650 in meal entertainment packaging
• benefits for salary packaging travel, accommodation, parking fees, education expenses and more!
• Opportunities to be active in the Ruah Community such as participating in a wide range of working groups, joining us at Pride events, being a part of a range of cultural events to promote and support reconciliation and much, much more! 

Required compliance documents:

• Current drivers’ license
• National Police Clearance Certificate
• Working with Children Check
• First Aid Certificate

How to apply 

We’d love to hear from you!

Please click apply, create your LiveHire profile, and submit your current CV along with a cover letter of no more than two pages, helping us understand your fit for this role.

Closing date for applications: 10 July 2026

The Job advertisement may be closed earlier than the date mentioned above.

For further information please contact Ivan Dossugi at Ivan.Dossugi@ruah.org.au

We are building a workplace where difference is embraced and encouraged - and to do this, we need people on our team who are representative of the clients we work with, who are passionate about change and courageous enough to stand up for what is right.  Everyone is welcome. Everyone belongs. 

We are committed to protecting children and young people from harm. All applicants will undergo an extensive screening process prior to appointment.