About Ruah

Ruah is a leading values-driven employer in Western Australia’s community services sector. Our staff go boldly, not just supporting people in need, but working to end homelessness, end domestic violence and create opportunities for people struggling with poverty and mental health challenges.

Our professional team of operational and corporate services staff is backed by one of WA’s biggest Peer support workforces. Our staff reflect our commitment to diversity and inclusion, where difference is valued, celebrated and embraced.

By choosing to work with us, you are helping transform the lives of vulnerable and disadvantaged people in our community.

About the Role

The Service Lead position, reporting directly to the General Manager - Mental Health and Wellness, requires coaching and mentoring direct reports to ensure agreed outcomes and performance indicators are achieved within the resources available. The successful candidate is respojnsible for advocating on behalf of clients within senior and executive management decision making forums.

This is a permanent full time position working 38 hours per week between Monday to Friday. The successful candidate will be required to take part in the on-call roster out of working hours on occasion. The position requires visits to different Ruah office locations as applicable.

What we’re looking for

The successful applicants will be required to meet the following criteria:

• Experience in providing efficient leadership within the health/ community/ not for profit sector.

• Significant understanding of, and commitment to the Purpose, Vision and Values of Ruah.

• An understanding of the political environment and current issues affecting the health and welfare

system.

• Extensive experience in managing for the achievement of client outcomes in Mental Health and

Wellness.

• Strong ability to analyse data and information, identify risk, opportunities, and issues for the

organisation, with an ability to respond accordingly to address these, to achieve its goals and

objectives.

• Highly developed interpersonal skills, including strong skills in negotiation and consultation.

• Experience in developing and maintaining collaborative partnerships and stakeholder relationships.

• Exceptional written and verbal communication skills with ability to influence at the highest level.

• Confident public speaking and presentation style.

• Financial and business skills and acumen with extensive experience in the preparation of budgets, business plans and funding submissions.

What do we offer?

A salary aligned with Level 7 of the Ruah Enterprise Agreement (and the SCHADS Award), starting at $119,475.
5 weeks annual leave + 17.5% annual leave loading.
16 weeks paid parental leave, with flexibility to take at 32 weeks half-pay (uniquely, new staff can access 4 weeks paid parental leave after just 6 months’ service).
Free, independent and confidential access for you and your direct family to our Employee Assistance Program.
Free Ruah-paid Journey Cover (insurance for when you're getting to and from work).
Incredibly valuable Salary Packaging (to extend your take home pay) with:
up to $15,900 core packaging
an additional $2,650 in meal entertainment packaging
benefits for salary packaging travel, accommodation, parking fees, education expenses and more!
Opportunities to be active in the Ruah Community such as participating in a wide range of working groups, joining us at Pride events, being a part of a range of cultural events to promote and support reconciliation and much, much more!

Required compliance documents:

Current drivers’ license
National Police Clearance Certificate
International Police Clearance Certificate, if required
WA Working with Children Check

How to apply

We’d love to hear from you!

Please click apply, create your LiveHire profile, and submit your current CV along with a cover letter of no more than two pages, helping us understand your fit for this role.

Closing date for applications: COB Friday 20 March 2026.

The Job advertisement may be closed earlier than the date mentioned above.

For further information please contact Michelle Bilson, General Manager - Mental Health and Wellness, at michelle.bilson@ruah.org.au.

We are building a workplace where difference is embraced and encouraged - and to do this, we need people on our team who are representative of the clients we work with, who are passionate about change and courageous enough to stand up for what is right. Everyone is welcome. Everyone belongs.

We are committed to protecting children and young people from harm. All applicants will undergo an extensive screening process prior to appointment.

Service Lead - Mental Health and Wellness