Engagement Worker - Community Supported residential Units

About Ruah

Ruah is a leading, values‑driven employer in Western Australia’s community services sector. Our people go boldly — not only supporting individuals in need, but working to end homelessness, prevent domestic and family violence, and create opportunities for people experiencing poverty and mental health challenges.

Our professional workforce is supported by one of Western Australia’s largest peer support teams. We are deeply committed to diversity and inclusion, where difference is valued, celebrated and embraced.

Ruah is proud to have been appointed by the Mental Health Commission to deliver the Community Supported Residential Units (CSRU) program, reflecting a sustained investment in stable, high‑quality residential mental health support in regional Western Australia through to June 2028.

About the Role

The Engagement Worker – Community Supported Residential Units (CSRU) provides hands‑on, assertive support to residents with complex mental health and psychosocial needs, helping them improve wellbeing, stability and participation in the community.

In this frontline role, you will support residents with daily living tasks, contribute to assessments and intakes when required, and implement a range of recovery‑focused and practical interventions aligned with individual needs and care plans. You will work closely with the Team Lead and broader multidisciplinary team to monitor service delivery and escalate concerns where more intensive support is required.

The role requires working in a trauma‑informed and culturally safe manner, with a strong focus on duty of care, relationship‑building and consistent engagement. You may be required to undertake sleep shifts as part of the Approved Supervisor arrangements for the service.

This is a full‑time, fixed‑term position offered on an initial maximum term contract of 24 months, with the possibility of extension subject to ongoing funding and operational requirements.

What we’re looking for

The successful applicant will demonstrate:

• At least two (2) years’ experience working in a residential or similar support setting
• Completion of a relevant qualification (minimum Certificate III)
• Ability to build and maintain respectful, professional relationships with people with complex needs
• Experience working with people impacted by mental ill‑health, homelessness, AOD use, or family and domestic violence
• Ability to work independently while contributing positively to a team environment
• Strong interpersonal, written and verbal communication skills
• Emotional maturity, resilience and the ability to model positive behaviours
• Competency using Microsoft Office and client reporting systems
• Understanding of diversity, inclusion and Aboriginal culture

Desirable

• Understanding of food safety standards and regulations

Mandatory requirements

• Current driver’s licence
• WA Working with Children Check
• National Police Certificate
• International Police Clearance (if applicable)
• First Aid Certificate

What do we offer?

• Salary aligned to Level 3 of the Ruah Enterprise Agreement (SCHADS Award), commencing at over $76,600 + Super
• 5 weeks annual leave plus 17.5% leave loading
• 16 weeks paid parental leave, with flexible half‑pay options
• Free, confidential Employee Assistance Program
• Ruah‑paid Journey Cover insurance
• Generous salary packaging, including:
• Up to $15,900 core packaging
• An additional $2,650 meal and entertainment packaging
• Opportunities to engage in working groups, cultural activities, Pride events and reconciliation initiatives

How to apply 

If you’re passionate about supporting people to build stability, independence and well-being, we’d love to hear from you.

Click Apply, login/create your LiveHire profile, and submit:

• Your current CV, and
• A cover letter of no more than two (2) pages outlining your suitability for the role.

Applications close: Friday 15 May 2026

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For further information, please contact Alicia Roche, Service Lead

alicia.roche@ruah.org.au | 0422 386 565

We are building a workplace where difference is embraced and encouraged - and to do this, we need people on our team who are representative of the clients we work with, who are passionate about change and courageous enough to stand up for what is right.  Everyone is welcome. Everyone belongs. 

We are committed to protecting children and young people from harm. All applicants will undergo an extensive screening process prior to appointment.