Team Lead-Service Navigation & Admin Support

About Ruah

Ruah is a leading values-driven employer in Western Australia’s community services sector. Our staff go boldly, not just supporting people in need, but working to end homelessness, end domestic violence and create opportunities for people struggling with poverty and mental health challenges.

Our professional team of operational and corporate services staff is backed by one of WA’s biggest Peer support workforces. Our staff reflect our commitment to diversity and inclusion, where difference is valued, celebrated and embraced.

By choosing to work with us, you are helping transform the lives of vulnerable and disadvantaged people in our community.

About the role

Ruah is seeking a Team Lead – Service Navigation & Administration Support to lead our Administration Team, who are often the first point of contact for people accessing Ruah services.

Based at the Angela Wright Bennett Centre in Northbridge, this role supports administrative and reception services across multiple floors, including client‑facing and corporate reception areas.

The Team Lead works closely with Administration Officers, providing day‑to‑day leadership, guidance and support. The role ensures that all clients, staff and stakeholders experience a safe, respectful and professional welcome, whether in person, by phone or via email.

This position also oversees Ruah’s main contact phone number, email inbox and web enquiries, and provides escalation support for complex or crisis‑related enquiries. As Ruah continues to grow its integrated services, this role contributes to improving systems and processes that help people navigate services with clarity and care.

As services expand across Mental Health and Wellness, Housing and Homelessness, and Family Safety, the Team Lead will help design systems and processes that support integrated service access in line with our Model of Care. This role suits someone eager to become an expert in Ruah’s services, support staff and clients with service navigation, and build a team with the same commitment.

This is a Permanent Full Time position, working Monday-Friday

What we’re looking for

The successful applicant will be required to meet the following essential criteria:

• Experience leading or supervising a team in administration and/or community services
• Strong interpersonal, written and verbal communication skills
• Ability to manage competing priorities in a busy, people‑focused environment
• Experience supporting staff to respond to sensitive, complex or distressed presentations
• Well‑developed organisational skills and attention to detail
• Alignment with Ruah’s values and commitment to ethical practice

The following criteria are considered desirable:

• Relevant qualifications in community services, mental health or a related field
• Experience working in a not‑for‑profit or community services organisation
• Understanding of mental health, wellbeing or trauma‑informed practice

What do we offer?

• A salary aligned with Level 5 of the Ruah Enterprise Agreement (and the SCHADS Award)
• 5 weeks annual leave plus 17.5% annual leave loading
• 16 weeks paid parental leave, with flexible half‑pay arrangements
• Free, independent and confidential access for you and your family to our Employee Assistance Program
• Free Ruah‑paid Journey Cover insurance
• Highly valuable salary packaging benefits, including:
• Up to $15,900 core salary packaging
• An additional $2,650 meal entertainment packaging
• Packaging options for travel, accommodation, parking, education expenses and more
• Opportunities to actively participate in the Ruah community, including Pride events, cultural celebrations, reconciliation initiatives and working groups

Required compliance documents:

• Current drivers’ license
• National Police Clearance Certificate
• Working with Children Check
• First Aid Certificate

How to apply

If you are a supportive and people‑focused leader with a passion for creating welcoming, well‑organised services, we would love to hear from you.

Please click Apply, create your LiveHire profile, and submit your current CV along with a cover letter of no more than two pages outlining your suitability for the role.

Closing date for applications: Friday, April 17, 2026

Please note: the advertisement may close earlier if a suitable candidate is identified.

For further information, please contact Jen Gardner, Service Lead – Integrated Services, at Jennifer.Gardner@ruah.org.au.

We are building a workplace where difference is embraced and encouraged - and to do this, we need people on our team who are representative of the clients we work with, who are passionate about change and courageous enough to stand up for what is right.  Everyone is welcome. Everyone belongs. 

We are committed to protecting children and young people from harm. All applicants will undergo an extensive screening process prior to appointment.