About Ruah

Ruah is a leading values-driven employer in Western Australia’s community services sector. Our staff go boldly, not just supporting people in need, but working to end homelessness, end domestic violence and create opportunities for people struggling with poverty and mental health challenges.

Our professional team of operational and corporate services staff is backed by one of WA’s biggest Peer support workforces. Our staff reflect our commitment to diversity and inclusion, where difference is valued, celebrated and embraced.

By choosing to work with us, you are helping transform the lives of vulnerable and disadvantaged people in our community.

About the Role

The Support Coordinator position is at the forefront of the organisation in providing client facing recovery support interventions. Supported by the Team Lead, you will play an important role in improving the health and social wellbeing, housing, and overall quality of life for clients, maximising functional recovery, self-management, independence, and participation in the community.

The Support Coordinator advocates with and on behalf of the client to meet wider social, health and well-being needs. This role is responsible for undertaking tasks around case management, documentation, referrals, and appointments.

This is a permanent full-time position, working 76 hours per fortnight in our Women's Refuge which operates on a 24/7 basis.

What we’re looking for:

The successful applicants will be required to meet the following criteria:

Demonstrate knowledge and understanding of diversity and social inclusion- including gender, sexuality, disability, cultural, age, and linguistic diversity and Aboriginal culture.
Demonstrated understanding of complex issues facing people who experience circumstances such as homelessness, AOD use, family/domestic violence and mental heal health issues.
Personal goal planning skills that contribute to the achievement of client goals in line with the Model of Care.
Skills in reflective practice and highly developed report writing using analytical reasoning.
Ability to support, mentor and work alongside supporting staff members.
Advanced computer skills, proficient in Microsoft Office and client reporting system.
Ability to engage and maintain professional relationships with clients, and their wider formal and informal supports, with multiple needs and challenges.
Willingness and ability to work within and contribute to the vision, mission, core values and the guiding principles of the organisation.
Knowledge and understanding of diversity, gender and social inclusion, particularly Aboriginal culture.
Relevant qualifications in a related discipline at degree, diploma, or certificate level, or related work or lived experience.

*It is a genuine occupational qualification of this position to be female in accordance with section 27 of the Equal Opportunity Act 1984.

What do we offer?

A salary aligned with Level 4 of the Ruah Enterprise Agreement (and the SCHADS Award), starting at $88,372.
5 weeks annual leave + 17.5% annual leave loading.
16 weeks paid parental leave, with flexibility to take at 32 weeks half-pay (uniquely, new staff can access 4 weeks paid parental leave after just 6 months’ service).
Free, independent and confidential access for you and your direct family to our Employee Assistance Program.
Free Ruah-paid Journey Cover (insurance for when you're getting to and from work).
Incredibly valuable Salary Packaging (to extend your take home pay) with:
up to $15,900 core packaging
an additional $2,650 in meal entertainment packaging
benefits for salary packaging travel, accommodation, parking fees, education expenses and more!
Opportunities to be active in the Ruah Community such as participating in a wide range of working groups, joining us at Pride events, being a part of a range of cultural events to promote and support reconciliation and much, much more!

Required compliance documents:

Current drivers’ license
National Police Clearance Certificate
International Police Clearance Certificate, if applicable
First Aid Certificate

How to apply

We’d love to hear from you!

Please click apply, create your LiveHire profile, and submit your current CV along with a cover letter of no more than two pages, helping us understand your fit for this role.

Closing date for applications: Sunday, 30 November 2025.

The Job advertisement may be closed earlier than the date mentioned above.

For further information please contact Alvina Eades, Team Lead - Family and Domestic Violence, at Alvina.Eades@ruah.org.au

We are building a workplace where difference is embraced and encouraged - and to do this, we need people on our team who are representative of the clients we work with, who are passionate about change and courageous enough to stand up for what is right. Everyone is welcome. Everyone belongs.

We are committed to protecting children and young people from harm. All applicants will undergo an extensive screening process prior to appointment.

Support Coordinator