About Ruah

Ruah is a leading values-driven employer in Western Australia’s community services sector. Our staff go boldly, not just supporting people in need, but working to end homelessness, end domestic violence and create opportunities for people struggling with poverty and mental health challenges.

Our professional team of operational and corporate services staff is backed by one of WA’s biggest Peer support workforces. Our staff reflect our commitment to diversity and inclusion, where difference is valued, celebrated and embraced.

By choosing to work with us, you are helping transform the lives of vulnerable and disadvantaged people in our community.

About the Role

Located on James Street in Northbridge, the Ruah Engagement Hub offers a safe space for adults over 20 years who are experiencing homelessness. As well as providing a safe space to rest and refresh, the centre also offers access to specialist support services. Drop in services include assertive advocacy, crisis accommodation referrals, document support, case management referrals, and rest facilities.

Key Responsibilities Include:

Providing one-on-one support across various services with a “no wrong door” approach.
Delivering activity-based and daily living skills support based on care plans and risk assessments.
Managing caseloads and maintain client files and records.
Monitoring and reporting on service delivery, addressing any concerns with the Team Lead.
Preparing for and actively participate in supervision.
Handling timesheets, travel records, worker expenses, and other administrative tasks.

This is a full time role on a maximum term until 30 June 2027. The hours of work are Monday to Friday, 8:00am - 4:00pm.

What we’re looking for

The successful applicant will be required to meet the following criteria:

Ability to work independently and contribute to the functioning of the team.
Ability to work with individuals within different levels of needs and maintain a professional relationship.
Good communication skills (written and verbal).
Has basic computer skills including ability to effectively use Microsoft Office and Client Database.
Knowledge and understanding of diversity, gender and social inclusion, particularly Aboriginal Culture.

What do we offer?

A salary aligned with Level 2 of the Ruah Enterprise Agreement (and the SCHADS Award), starting at $68,549.
5 weeks annual leave + 17.5% annual leave loading
16 weeks paid parental leave, with flexibility to take at 32 weeks half-pay (uniquely, new staff can access 4 weeks paid parental leave after just 6 months’ service).
Free, independent and confidential access for you and your direct family to our Employee Assistance Program.
Free Ruah-paid Journey Cover (insurance for when you're getting to and from work).
Incredibly valuable Salary Packaging (to extend your take home pay) with:
up to $15,900 core packaging
an additional $2,650 in meal entertainment packaging
benefits for salary packaging travel, accommodation, parking fees, education expenses and more!
Opportunities to be active in the Ruah Community such as participating in a wide range of working groups, joining us at Pride events, being a part of a range of cultural events to promote and support reconciliation and much, much more!

Required compliance documents:

National Police Clearance Certificate
International Police Clearance Certificate, if required
First Aid Certificate

How to apply

We’d love to hear from you!

Please click apply, create your LiveHire profile, and submit your current CV along with a cover letter of no more than two pages, helping us understand your fit for this role.

Closing date for applications: COB Monday 23 March 2026.

The Job advertisement may be closed earlier than the date mentioned above.

For further information please contact Suzi Drljaca, Team Lead - Engagement Hub and Inreach, at suzana.drljaca@ruah.org.au or 0428 773 817.

We are building a workplace where difference is embraced and encouraged - and to do this, we need people on our team who are representative of the clients we work with, who are passionate about change and courageous enough to stand up for what is right. Everyone is welcome. Everyone belongs.

We are committed to protecting children and young people from harm. All applicants will undergo an extensive screening process prior to appointment.

Support Worker