Team Lead - Community Supported Residential Units

About Ruah

Ruah is a leading, values‑driven employer in Western Australia’s community services sector. Our people go boldly — not only supporting individuals in need, but working to end homelessness, prevent domestic and family violence, and create opportunities for people experiencing poverty and mental health challenges.

Our professional workforce is supported by one of Western Australia’s largest peer support teams. We are deeply committed to diversity and inclusion, where difference is valued, celebrated and embraced.

By choosing to work with Ruah, you are contributing to meaningful, long‑term change for vulnerable and disadvantaged people in our communities.

Ruah is proud to have been appointed by the Mental Health Commission to deliver the Community Supported Residential Units (CSRU) program, reflecting a sustained investment in stable, high‑quality residential mental health support in regional Western Australia through to June 2028.

About the Role

The Team Lead – Community Supported Residential Units (CSRU) is a key leadership role responsible for achieving positive outcomes for clients through the CSRU program in Geraldton.

Reporting to the Service Lead – Mental Health and Wellness, this role supports the effective management of the program while providing strong advocacy for client needs within leadership and decision‑making forums that reflect regional priorities. The role contributes to shaping Ruah’s strategic focus for mental health services within the local community.

You will provide coaching and mentoring to a multidisciplinary team, ensuring service delivery aligns with agreed outcomes, performance indicators and available resources.

The Team Lead must meet the criteria of an Approved Supervisor under the Hospitals (Licensing and Conduct of Private Psychiatric Hostels) Regulations 1997 (WA) and demonstrate a sound understanding of associated obligations, licensing conditions and departmental standards.

The role requires appropriate training and experience in the day‑to‑day operation of a residential service, including:

• Medication procedures
• Documentation and regulatory compliance
• Personal care routines and resident supervision
• Supporting daily social activities
• Hostel emergency procedures
• Effective communication with residents
• Maintaining professional boundaries

This is a full‑time, fixed‑term position offered on an initial maximum term contract of 24 months, with the possibility of extension subject to ongoing funding and operational requirements.

What we’re looking for

• Relevant qualification(s) in mental health, community services or a related discipline
• Minimum five (5) years’ experience leading teams in a residential mental health setting
• Strong alignment with Ruah’s purpose, vision and values
• Experience in direct service delivery and achieving client outcomes
• Ability to manage competing priorities with sound judgement
• Highly developed interpersonal, negotiation and consultation skills
• Experience building collaborative partnerships
• Strong written, verbal and presentation skills
• Demonstrated understanding of diversity, inclusion and Aboriginal culture

Mandatory requirements

• Current driver’s licence
• WA Working with Children Check
• National Police Certificate
• International Police Clearance (if applicable)
• First Aid Certificate

What do we offer?

• Salary aligned to Level 5 of the Ruah Enterprise Agreement (SCHADS Award), commencing at over $101,000.
• 5 weeks annual leave plus 17.5% leave loading
• 16 weeks paid parental leave with flexible half‑pay options
• Free, confidential Employee Assistance Program
• Ruah‑paid Journey Cover insurance
• Generous salary packaging (up to $15,900 + $2,650 meals & entertainment)
• Opportunities to engage in working groups, Pride events, cultural activities and reconciliation initiatives

How to apply 

Click Apply, login/create your LiveHire profile, and submit your CV and a cover letter (max 2 pages).

Applications close: Friday 15 May 2026

Contact: Alicia Roche, Service Lead

alicia.roche@ruah.org.au | 0422 386 565

We are building a workplace where difference is embraced and encouraged - and to do this, we need people on our team who are representative of the clients we work with, who are passionate about change and courageous enough to stand up for what is right.  Everyone is welcome. Everyone belongs. 

We are committed to protecting children and young people from harm. All applicants will undergo an extensive screening process prior to appointment.